Senior Manager, Safety/Risk/Patient And Family Relations, Mass General Brigham Medical Group -Hybrid

About Us

Mass General Brigham Medical Group (MGB MG) is a community-led operating entity formed by Mass General Brigham to provide high quality, low cost, innovative community-based ambulatory care. The entity represents the merger of separate community medical groups within the system into one harmonized and high-performing organization:

• Brigham and Women's Harbor Medical Associates

• Cooley Dickinson Medical Group

• Mass General Brigham Community Physicians

• Mass General Brigham Integrated Care

• Mass General Brigham Urgent Care

• Newton Wellesley Medical Group

• North Shore Physicians Group

• Pentucket Medical Associates

• Wentworth Douglass Health Partners

The work stems from the system's unified system strategy to bring health care closer to patients while lowering total health care costs. Offerings will include outpatient surgery, imaging, primary care, behavioral and mental health, specialty care, and urgent care, both digitally as well as at physical locations across the state and region!

The Opportunity:

The Senior Manager is responsible for the execution of MGB strategy, processes and infrastructure for the domains of safety, risk and Patient Family Relations within Mass General Brigham Medical Group ambulatory practices.

Our ideal candidate will maintain sound organizational relationships, work well within a matrixed and integrated health care system, and will be facile in performing bi-directional communication with Mass General Brigham and Medical Group leadership. This position will be responsible for implementing and facilitating process improvements in a safe, consistent environment that promotes quality care and optimal patient outcomes within the constraints of available resources.

Because this is a leadership role in an active change management environment, this leader will need to demonstrate flexibility and open mindedness as the contours of this position will actively evolve over time.

Location/Schedule:

As a hybrid opportunity, the position entails approximately 3 days remote with 2 days on-site to various locations throughout the Mass General Brigham Medical Group as needed. In addition, meetings will be on-site at Assembly Row located at: 399 Revolution Drive, Somerville, MA 02145.

Due to the hybrid nature of the role, we ensure that our employees receive required technology and training to be proficient and independently productive in all job responsibilities regardless of work location. Employees are responsible for designating a workspace within the remote work location that is private, safe, ergonomic, and free from distractions for all hours worked.

General Responsibilities

• Provides crucial input to the leadership team to build the strategy, policies, and guidelines to ensure a highly reliable system and culture for safety.

• Supports the build out of the ambulatory infrastructure, ensuring standardization in training, processes, and safety responses.

• Executes the Mass General Brigham safety plans including those around event analysis, safety event reporting/management/mitigation.

• Liaise with system and site teams as needed for system wide safety events such as recalls, shortages, and other events that impact safety for our patients.

• Ensures that safety/ risk management activities both align to and augment our approach to patient safety.

• Handles the department budget effectively and determines fiscal requirements and prepares budgetary recommendations.

• Performs staff performance evaluations establishing a development plan for each employee.

Qualifications:

• Undergraduate Degree required.

• A master's degree in nursing, Public Health, Business Administration, Public Administration, or Health Services Administration preferred.

• At least three years of relevant experience in Safety, Risk Management, and patient family relations is required.

• Minimum of 3 years demonstrated success in leading process improvement and initiatives and managing teams.

• Demonstrated knowledge and application of safety science, tools and techniques; statistics; group facilitation skills; medical staff peer review concepts.

• Experience performing all risk management activities including malpractice claims

• Knowledge of requirements for maintaining TJC accreditation and standards compliance.

Special Requirements

• Must be available to assist during regulatory agency reviews.