Senior Manager, Program & Project Management - Senior Markets

Your Role

The Senior Markets Performance Improvement, Sales Operations, and Analysis team define, develop, and implement the end-to-end capabilities required to provide member and broker experience that is scalable through seamlessly operationalized services including but not limited to Medicare Advantage, Prescription Drug Plans and Medicare Supplement product lines. The Senior Manager, Program and Project Management will report to the Director, Performance Improvement, Sales Operations, and Analysis. In this role you will be a key leader within the Senior Markets Performance Optimization team and efforts will be critical to achieving process improvements realizing increasing operational performance, membership growth and retention goals through long-term sustainable processes which successfully operationalize changes to create the best member experience for prospects, members, and brokers. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Partner with business drivers to execute on sub portfolio delivery including schedule, scope, resource management, financials, benefit tracking, knowledge of emerging technologies and issue/risk management to ensure successful completion of all projects and programs in support of the business strategies

• Partner with managers to manage intake, Rough Order of Magnitude (ROM) estimation and demand/ capacity to ensure projects within the program meet cost, resource, environment, schedule, and other constraints within their domain

• Provide oversight and direction of all the projects and releases within the sub portfolio (schedule, issues/risks, budget, resources, and PPM/PWA adherence)

• Oversee and manage senior project managers, project managers and analysts in support of the delivery of the sub portfolio

• Be accountable for ensuring overall program and project delivery, schedule and budget attainment, and effective management of leadership expectations in achieving overall desired outcomes, results, and deliverables

• Develop and contribute to the development of goals for the department and planning efforts (budgets, operational plans, etc.)

• Gather detailed information, analyze and investigate issues to understand the problem and impacts

• Explain policies, practices and procedures through communications to stakeholder groups across departments to influence and contribute to long-term direction for the job function, which may include external customers, members or vendors

• Support executive stakeholders to deliver on the aligned product outcomes

• Ensure agile team blockers and conflicts are resolved in a timely manner

• Manage an experienced team. Lead, direct and review the work of team who exercise latitude and independence in their assignments including overall hiring, firing, promotion and reward authority within own department, in accordance with organization guidelines