Senior Manager Product Management

Blackbaud Austin , TX 78719

Posted 6 months ago

About Blackbaud:

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships. Our customers are passionate about making the world a better place, and we're inspired by the opportunity to help them.

The Senior Manager of Product Management at Blackbaud is responsible for the worldwide performance and product strategy for our arts & culture vertical portfolio. He/she is responsible for leading a team of product managers to identify market opportunities, develop compelling offering strategies, and define product roadmap plans for the product lines. An emphasis is placed on experience with and the ability to develop and mentor product managers, establish processes to drive the product management process, and to lead the identification and execution of product line strategies and roadmaps.

Key Responsibilities:

Opportunity assessment and market analysis

  • Research and identify unmet market problems and opportunity sizes; develop business plans for new and existing market opportunities

  • Identify new and existing market opportunities

  • Define market segments and addressable markets

  • Develop business plans and recommendations

  • Make Build/Buy/Partner decision to execute on opportunities

Offering Strategy

  • Identify product offering strategy to meet the business plan including product PandL plan, pricing, offering tiers, distinctive and sustainable competence, compete strategy, investment requirements and priorities

  • Identifying market segments served by product offering

  • Defining offering tiers

Identifying and describing market problems and unmet needs

  • Determine product distinctive and sustainable competence

  • Develop compete strategy

  • Identify cross-functional investment needs (product vs. services vs. support vs. marketing)

  • Determine total solution licensing and pricing

  • Grow a profitable product business, and use the product PandL to drive priorities

Product Planning

  • Manage multi-year product roadmaps; prioritize product investments based on market opportunities; develop market requirements to drive the product roadmap

  • Develop market requirements to deliver on offering strategy

  • Prioritize market requirements and product release trade-offs

Team Leadership

  • Lead a team of product managers in the areas above for their respective product lines; develop and mentor team members and establish processes to drive team success

  • Develop, retain, and hire product managers

  • Lead cross-functional decision-making and collaboration

Education and Experience:

  • 5-8 years of software Product Management leadership experience and/or specific vertical expertise

  • Experience working in the arts & culture industry with ticketing solutions a requirement

  • BS/BA required, MBA advantageous

  • Ability to manage multiple priorities

  • Proven marketplace relationship building skills with industry influencers, pivotal clients

  • Proven record of thriving in fast-paced and matrixed environment

  • Outstanding cross-functional leadership and relationship and partnership skills (internal and external)

  • Serve a variety of constituents with potential conflicting needs: Sales, Services, Support, and Product Development

  • Creative thinker with the ability to identify alternatives

  • Ability to build financial models and business cases; read and utilize a PandL for decision-making

  • Critical thinker and problem solver

  • Excellent communication skills (both written and verbal)

  • Experience and a track record of driving adoption, growth and results

Why you'll want to come work here:

  • Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match

  • Gift matching, volunteer for vacation program, and endless community involvement opportunities

  • Named to Forbes' Fast Tech 25 and Fortune's Change the World List; we are growing and offer incredible opportunity for advancement

  • Tremendous company culture and office perks as well as a new cutting-edge new headquarters completed in 2018

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter and Facebook.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.


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Senior Manager Product Management

Blackbaud