Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers' digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our first-class servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends. This is a fast-paced team driving the development of digital solutions and partner experiences at American Express.
Amex Digital Labs is looking for a Product Manager to develop, launch, and manage Peer-to-Peer payment products. The person taking this role will work cross-functionally to identify customer needs, define product features, shape the customer experience, articulate and deliver requirements, lead customer testing and evolve the product backlog. The Product Manager will represent the product with internal stakeholders and strategic partners.
Balance the needs of customers, internal stakeholders, and partners to define new product features, scope, and functions
Partner with engineering and design to define user stories, guide product definition, and conduct user testing
Collaborate with internal teams to shepherd your product through the development process, advocating to create the best outcomes
Coordinate across teams to launch products and features, managing in-market products post-launch
Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases
Define the product roadmap and prioritize the backlog
Lead product relationship with both internal and external partners
Maintain pulse on external digital product development trends and marketplace dynamics to inform continuous product evolution
We are seeking a Product Manager with a passion for digital, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams. The Product Manager's main focus will be the development, launch, and management of a new Peer-to-Peer payments product in the Amex mobile app, in partnership with PayPal and Venmo. The Product Manager will deftly collaborate with external customers and internal teams, partnering with engineers to deliver an innovative product experience and grow adoption.
Key qualifications are:
Enthusiasm for exceptional products and services, able to empathize with customers, and skilled at articulation of product functionality
Understanding of tech and product development processes, known as a business person who can speak both tech and business languages
Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and bias toward action
Determination to get to the best outcome for our customers
Detail oriented, able to identify key questions, make product decisions and assess how pieces of the puzzle interact and affect the overall project
Recognize issues quickly and determine how to get a resolution through creative and effective problem solving
Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment
Highly organized, taking individual initiative and accountability for getting results
Reconcile competing needs across customers, stakeholders, and partners; ability to assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence
Preferred, but not required, experience in new product development, product management, or similar role
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.