Senior Manager, Product Development
As one of the global enterprise teams within American Express, Enterprise Digital & Analytics (EDA) works closely with colleagues in Global Consumer Services Group (GCSG), Global Corporate Payments (GCP) and Global Merchant and Network Services (GMNS) and across the Blue-Box to drive growth, margin expansion and marketplace differentiation and to accelerate our strategy forward. Within EDA, the Global Commercial and Merchant Analytics (GCMA) team is focused on leveraging our closed loop data advantage and big data capabilities to drive innovation and create differentiated value for merchants.
As part of GCMA, The Merchant Data Platforms team is responsible for driving strategy, development, maintenance, education, and roadmap for business insights tools leveraging merchant data and the platforms that house this data. The Product Owner will focus on leveraging Cornerstone's big data capabilities to power SMART (Self-Managed Analytical Tool), which enables merchant-facing teams to obtain presentation-ready, visualized business insights in minutes through a self-service experience.
This experienced product owner will play a pivotal role in working with global stakeholders to understand their strategic business objectives and needs relative to data and insights. S/he will collaborate closely with partners across Marketing, Client Management, Merchant Acquisition and Technologies to identify opportunities to advance the product experience and develop new functionality to engage our customers and further their success. S/he will translate requests into action by truly innovating new functionality and utilities from white space, helping to oversee the development lifecycle from concept to creation.
Key responsibilities include:
Expertise in understanding how Insights Products demonstrate value to merchants and enable great conversations
Synthesize learning and input from stakeholders and customers to drive the SMART platform forward through new Insights products, features and functions
Be the Voice of the Customer in maintaining and creating an intuitive, seamless user experience on the SMART platform
Serve as an Accountable Owner of the SMART product vision, working closely with Technology partners to shape the design and ensure high-quality, on-time delivery
5 years of relevant Product Owner/Product Management experience, including demonstrated background in product development and customer oriented mindset
Strong communication skills required to successfully engage partners, create a collaborative environment and build consensus
Demonstrated ability to adapt to and lead through changing priorities
Excellent creative problem solving skills to navigate development challenges
Self-starter who is able to able to establish and leverage relationships to drive business goals and is highly comfortable with ambiguity
Experience working in an Agile development environment
Bachelor's Degree required
Advanced degree preferred
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.