Senior Manager- Process Improvement And Project Management

Ashley Furniture Tampa , FL 33602

Posted 2 months ago


The Senior Manager- Process Improvement and Project Management is responsible for the delivery of process innovation and continuous improvement initiatives across multiple functional departments. This role will collaborate with cross-functional teams to analyze processes, technology, and performance data to identify improvement opportunities. The Senior Manager Process Improvement and Project Management will manage and oversee the continuous improvement projects to ensure they are implemented to improve overall performance throughout the business unit through defined phases while adhering to established timelines. This role will be a key player in helping to foster a culture of sustainable change through the creation and embedding of Lean methodology and the supporting framework to deliver business transformation. The Continuous Improvement Manager will assist with the facilitation of immersion and/or Kaizen events and will train and coach cross-functional personnel on the use of continuous improvement methodologies.

Primary Job Functions

  • Define, refine and improve existing processes in sales of products to all global sales channels, new process development, creation of process documentation, creating capacity, driving efficiency, reducing waste and problem solving.

  • Facilitate meetings with key business personnel to understand current business processes, including creating the materials to drive the discussion and document outcomes and next steps.

  • Support the implementation of Operational Excellence & Continuous Improvement throughout the organization using Lean and Six Sigma principles.

  • Ability to multi-task effectively, prioritizing high impact projects that require quick action while maintaining accuracy and adhering to tight deadlines.

  • Capability to translate ideas into well-defined executable strategies and solutions.

  • Research, create, organize and maintain data; providing to executives and management to determine current state process improvement and future state needs to meet and build the business demands.

  • Train/Coach and develop operations team members and facilitate CI/Lean workshops/events targeting specific improvement opportunities.

  • Evaluate key retail, manufacturing, supply chain processes (benchmarks/best practices) and develop plans to identify opportunities for improvement.

  • Organize and support immersion events and follow-up to ensure measurement and sustainment of lean activities.

  • Influence and partner with cross-functional personnel on improvement opportunities.

  • Support, monitor, and maintain lean continuous improvement performance with company leadership.

  • Build knowledge of the organization, process, and customer entanglement needs to continually improve business practices

Job Qualifications


  • Bachelor's Degree in English, Business Management, Engineering, Supply Chain, or related field; Required


  • 6 years of relevant experience focused in the areas of Operational Excellence; Required

  • Lean tools

Licenses or Certifications:

  • Green/Black Belt Six Sigma Certification or similar; Required

  • Project Management Certification; Required

Knowledge, Skills, and Abilities

  • Deep understanding of continuous improvement and lean principals

  • Agile Project Management, planning and organization skills with Lean, and/or Agile Certification desired but not required

  • Strong facilitation skills

  • Strong execution, attention to detail, highly collaborative

  • Excellent verbal, written, communication and negotiating skills

  • Strong Analytical and problem-solving skills, brand management

  • Handle multiple projects simultaneously within established time constraints

  • Fluent in the use of Microsoft Office (Word, Excel, PowerPoint) and business process documentation/modeling tools like Visio

  • Strong cross-functional collaboration and influencing skills

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Senior Manager- Process Improvement And Project Management

Ashley Furniture