Senior Manager, Principal Technical Architect

The Office of the CEO is re-imagining how to extend our CEO's reach and impact by showcasing Salesforce tools, technology and tenacity. We are harnessing the power of Data Cloud + AI + Trust to build a CEO360 org and technical roadmap that delivers the next generation of data insights, 'wow' experiences, and operational efficiency.

The ideal candidate leads with customer centricity, why-not ingenuity, and what-if imagineering. Backed by Trailhead Ranger credentials and Salesforce certifications, they ensure that data integrity, integration and insights are the heart and soul of the CEO office.

The Principal Technical Architect joins a small but mighty team that punches above its weight and prides itself on trust, teamwork and timeliness. We work with key stakeholders across an expanding Office of the CEO to help streamline and optimize CEO engagement, priorities and measurable impact.

Responsibilities

• Help re-invent the daily operation, configuration, administration and impact of our Salesforce instance, Stakeholder360, aka SH360 - focus on stakeholder needs, optimize the way we work, and prioritize team regardless of task

• Play a lead role in the SH360 Transformation Project - e.g., predictive reports and dashboards, data consolidation, integrations with Slack, Tableau, CRM Analytics, and Org62

• Co-develop the future roadmap for "SH360 Next" that showcases Salesforce on Salesforce, Data Cloud, Einstein One and the best-of industry solutions

• Use CRMA to develop data visualizations that make it easier for our CEO to connect with the right executives across the Salesforce ecosystem - consolidate data from Org62, SH360 and external data references

• Passion for process improvement, governance, integration, and 'wow' user experiences

• Demonstrate gnarly problem-solving, strategic thinking and decision-making - lead by example

• Collaborate with internal stakeholders and cross-functional teams - connect data, people and purpose

Required Skills/Experience

• 10-15 years of relevant work experience, e.g., sys admin, product architect, customer success, systems engineering or sales operations

• Bachelor's degree in business, marketing, a technical field - or equivalent work experience

• Certified Salesforce Administrator and Application Architect required; Advanced Administrator and Platform App Builder preferred

• Strong process, project management, and analytical skills - relevant experience with CRM Analytics, Tableau, and Data Cloud

• Proven ability to synthesize data, summarize issues, and think outside the box

• Rockstar technical wizardry, curiosity, keen sense of humor and humility