Senior Manager, Plan And Align

Sephora San Francisco , CA 94105

Posted 6 months ago

Job ID: 168032

Location Name: CA-FSC SF Off (0174)

Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)

Job Type: Full Time

Position Type (Regular/Temporary): Regular

Job Function: Retail Operations

Position Summary

The Senior Manager, Retail Operations Plan and Align plays a key role in ongoing strategic assessment of the roadmap strategy, leading KPI and metrics assessment in measuring programs in the portfolio. You will be responsible for managing the labor optimization and analytics operating models, including vetting of business plans which will influence and determine pilot, projects and initiatives status. Key will be rigor for overall field workload management via analyzing process and kpis (as determined by the activity-based labor optimization model) ensuring everything in the portfolio is measured against business cases, metrics and including qualitative and quantitative inputs with scenarios run and vetted resulting in continuous improvement to improve productivity and profitability of stores.

Develop tools and resources for setting and monitoring of KPIS and goals, prior to all store rollout (while applying forecasting, model regression, workload and capacity planning) in parallel assess against current programs enabling us to apply a data driven approach to go/no-go decisions around net-new work, the continuation of current program and or/ stopping programs to allow room for newness. This position will require the ability to influence cross-functional businesses partners, peers and teams throughout the organization, as well as spend considerable time developing and leading key projects in line with Operations strategy.

Primary Responsibilities

  • Assess and provide comprehensive analysis for retail roadmap cycle which will include an understanding of the core workload and capacity to implement new vetted market potential, while managing the constraints of resources and financial budgeting.

  • Creating and establishing tools to evaluate cost of new market strategies, assessing projects in an apples to apples comparison from business cases provided into our fixed selling workload capacities ensuring they are aligned and meet Company financial goals and metrics (via sizing of projects by a variety of data metric variables, estimates of potential sales ensuring net-new work does not result in dilution or cannibalization), introduction to market and distribution/channel issues.

  • Plans, organizes and coordinates assigned programs to regularly asses and ensure accomplishment of kpis and budgetary goals.

  • Develop and continually refine reporting and analytics providing analytical insights for net-new work throughout the established Governance Gate process, allowing data driven decisions to be made

  • Vet, assess and forecast, store workload (from across the organization) managing and adjusting to forecasted annual workload budget.

  • Provide executive leadership consistent and accurate reporting, dashboards on current workload forecast and trends (core workload and prioritization); alert when negotiations need executive level decisions

  • Lead complex projects and initiatives

  • Support messaging, presentation and project support "telling a story" that provides insight into the business by leveraging data

Requirements- Skills and Education

  • Bachelor's Degree in Business, Finance, or related field.

  • Minimum 8 years in a highly analytical role

  • Ability to execute strategies for improvement and day-to-day support of efficient operations.

  • Strong analytical and research skills to evaluate complex operations data, distinguish multiple components of a problem and develop conclusions using quantitative methodologies.

  • Strong organizational, prioritization, and analytical skills with an emphasis towards process; can convert analysis into insights.

  • Understanding of problem solving and knowledge of root cause analysis tools.

  • A good communicator who is able to explain financial and analytical conclusion to audience with varying degrees of understanding

  • Strong systems acumen (Access, Tableau, Smartsheets,Cube). Expert level proficiency of Microsoft Office- especially PowerPoint and Excel and experience in Smartsheet or similar project management software.

  • Creative problem solver capable of balancing trade-offs and maintains a vision for continuous improvement


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Mot Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

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Senior Manager, Plan And Align