Senior Manager Performance Quality (Miami, FL)

Restaurant Brands International Miami , FL 33196

Posted 2 months ago

Our Opportunity:

Reporting to the Lead, RBI North America QA Programs, this role is responsible to create, measure, monitor and improve performance of product specific, Quality Critical Outcome Metrics across RBI NA Brands. Through interactive and integrated tools, assess product performance at restaurant, supplier and testing laboratory to verify and validate product performance against Restaurant Product Guidelines and Specifications. Create an array of published metrics to manage and achieve product performance objectives. Manage quality and food safety of defined commodity categories.

Roles and Responsibilities:

  • Supporting the quality efforts for each Brand QA and Product Excellence, create Quality Metrics to define / measure product performance: 1) in restaurant as measured by Owners/Franchisees; 2) at suppliers by internal QA and 3) from RBI QA testing data. Assess from this amalgam, the products performance to requirements / expectations.

  • Create Quality Critical Outcome Metrics for defined critical commodities per Brand in North America. QualCOMs like Business Outcome Metrics, are defined key performance indicators for quality characteristics of products delivered to Guests and related processes

  • Define process and implement a standard survey process of subset (30 to 120) restaurants to capture benchmark data related to QualCOMs.

  • Create and sustain excellent business relationship with select restaurants/franchisees/owners and/or Advisory Board Members

  • QualCOM metrics to be normalized and used as a weighted component of supplier scorecard

  • Create Restaurant Product Guideline (RPG) process for all defined critical products (commodities) which are to populate QualCOM data

  • RPG are:

  • per unique utilization of critical commodities

  • published to all relevant restaurants

  • define Guest product performance expectations and performance measurables

  • establish limits and Brand Standards per product

  • provide feedback mechanism from restaurant with specific and accurate data

  • integrated with supplier and RBI testing data

  • living document throughout lifecycle

  • enable statistical analysis and corrective actions

  • Integrate QualCOM and related RPG processes into existing SPEQ system. Provide real time access to data and provide actionable and ratable information for suppliers. Integrate into existing Corrective Action Programs within SPEQ

  • Monitor and continuously improve Quality Outcome Metrics working with Brand QA Leads and/or directly with suppliers and restaurant owners/franchisees

  • Manage and Lead North America QA Beverage and Dairy Team for RBI providing on-site support in Corporate office

  • Under indirect supervision, responsible for development, maintenance and enforcement of product safety and quality control programs and procedures to monitor the quality of assigned commodity suppliers for 14,000 restaurants

  • Function as an extension of the Quality Assurance with all Product Excellence Teams, collaborating to ensure quality, reliability and commercialization are built into to every commodity specification.

  • Support launch of commodities during Development and Test Markets with Product Excellence.

  • Leads, Identifies and supports improvement opportunities for product quality, safety and/or profitability; monitors supplier performance through various test and product analysis reports, creates ad hoc reports to characterize supplier and product performance and creates culture of continuous improvement with supplier base

  • With NA QA Team, develop, author and maintain relevant food specifications; third party audits, internal audits and other Quality Assurance documents and programs that result in quality consistency and safe facility conditions

  • Evaluates consumer and restaurant complaint information and analyzes supply chain to determine incident cause and verify corrective actions/preventive measures

  • Scrutinizes supplier food safety program, lab results and sensory panel results to determine aptitude and competence in ensuring consistent product quality

  • Acts as RBI's technical expert in commodity category by executing investigations and providing advice to the Crisis Management Team on supply issues and actions with safety implications and perceptions

  • Monitors and assesses Federal regulatory changes by agencies such as the CFIA, USDA, FSIS and FDA to ensure RBI legal compliance

  • Participate in on-going enhancement of Continuous Improvement programs, especially of the RBI Specification System (SPEQ)

Required Skills:

  • Master of Business Administration with focus on Research Methods, Surveying, Data Analysis

  • Bachelor's degree in Food Science, Sciences or related field with strong statistics or scientific methodology background

  • Certified Quality Engineer or Certified Quality Manager preferred

  • Conversant in Statistical Process Control and Process Capability

  • 4-6 years of progressive work experience in related field

  • Knowledge of current manufacturing and further processing in Beverage or significant Quality Assurance production experience in related food processing required

  • Knowledge of Product Safety principles including HACCP to monitor supplier food safety/good manufacturing practices

  • Knowledge of laboratory testing procedures and processes to monitor supplier performance standards

  • Strong analytical and processing skills with aptitude to interpret technical data to make supplier performance decisions

  • Effective communication, organizational, and time management skills

  • Excellent interpersonal skills and ability to interact with diverse audiences and stakeholders

  • Ability to work independently and as a team player

  • Advanced computer skills i.e. Excel, Word, Outlook, Access, Statistical Tools, Tableau

  • Ability to travel (within a designated budget)

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.


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Senior Manager Performance Quality (Miami, FL)

Restaurant Brands International