Senior Manager, People & Culture Internal Communications

Doordash Philadelphia , CA

Posted 2 months ago

*About the Team

The* Global Employee Engagement Team *at DoorDash is made up of two pods: Internal Communications and Employee Connections. Together we strive to inspire, inform, and connect our 6,000+ employees across 7 countries to DoorDash's business, mission, and culture. We're looking for an experienced specialist to own our People & Culture communications strategy and help shape our internal narrative as a leading employer of choice.
Within the team, the

  • Senior Manager, People & Culture Internal Communications* will be wholly dedicated to communicating our People Team strategy, programs, and policies to our global employees, in close partnership with our Chief People Officer. This role will build cross-functional relationships with teams across the People, Equity, Legal, Finance and Corporate Communications teams to ensure employees understand the What, When, Where, Why and How of key HR, culture, and diversity initiatives. You will be the voice of our employees in every room, helping us build a nimble, high-impact team whose work touches every corner of the organization.
    This role reports to our Director of Global Employee Engagement and is a part of the Global *Culture & Belonging *department at DoorDash, whose collective mission is to create a culture of belonging and connection to our company and each other, where every employee can do the best work of their career without muting their identities.

In this role, you will...

  • Design and implement a comprehensive global strategy for company-wide communications around our People strategy, core programs, and commitment to diversity, inclusion, and equity

  • Partner with Employer Brand and Corporate Communications to continually evolve our narrative as an employer of choice, using storytelling to bring the employee experience to life

  • Provide executive communications support to our Chief People Officer, including drafting company-wide announcements, talking points, slides, and blog posts in their authentic voice

  • Lead intra-departmental communications and engagement for the People Team, to ensure every team member understands our People Team strategy and the direct impact we have on employees and our business (e.g., People Team All Hands, CPO communications, recognition programs, etc.)

  • Partner with People Team project managers to develop communications plans and materials for company-wide HR initiatives (e.g., annual Employee Voice Survey, performance review cycle, benefits open enrollment, HR policy changes & enhancements, etc.)

  • Manage monthly People Team newsletter to keep employees up-to-date on the People programs, cultural events, and employee engagement initiatives happening across our company

  • Partner with Culture & Belonging and our Employee Resource Group (ERG) leads to develop and execute a year-round cultural awareness campaign (e.g., Heritage Months, cultural celebrations, remembrance days, Women's Leadership Week, etc.)

  • Maintain Wiki/Intranet pages that are owned by Culture & Belonging or related to People Team projects receiving communications support

  • Build and maintain relationships with a diverse set of internal stakeholders to increase visibility and improve the quality of communications throughout the organization
    We're excited about you because you

  • Are a self-motivated and creative communicator who believes strategic internal communication is the foundation of a positive employee experience (HR, Culture and/or Diversity & Inclusion communications experience is strongly preferred)

  • Are an excellent writer who can simplify complex ideas into a brief and compelling message that will excite and inspire employees

  • Have executive communications experience with a knack for adopting a leaders' authentic voice

  • Are an experienced thought partner to a People Leadership Team (PLT) and communications consultant for the broader People Team

  • Take a proactive approach to your work, and bring a clear point of view to every discussion

  • Believe that one size does not fit all, and thoughtful execution of a communications plan is just as important as the message itself (experience designing targeted plans for segmented employee populations is a strongly preferred)

  • Have the change management experience needed to move a hyper-growth organization from awareness to adoption

  • Have the project management skills needed to juggle multiple projects simultaneously, with minimal oversight

  • Flourish in a project-based consulting role where most projects are cross-functional and not "owned" by your team

  • Have a keen talent and interest in thinking outside the room - putting yourself in the shoes of our underrepresented and/or underserved populations to ensure their voices are heard (e.g., hourly employees, international employees, women of all backgrounds, people of color, parents, LGBTQIA+ community members, etc.)

  • Take your work, but not yourself, seriously-and maintain a good sense of humor about both

  • Have 7+ years of relevant internal communications experience; high-growth tech experience a bonus

  • Have a bachelor's degree or equivalent years of experience
    You'll love working at DoorDash because...

  • We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

  • *We are doers *- We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.

  • *We are learners *- We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.

  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.

  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

  • We offer great compensation packages and comprehensive health benefits.
    Want to learn a little more about our culture and company values? We believe in transparency, so check out what it's like Working@DoorDash or follow us on Instagram @wearedoordash!
    *About DoorDash

  • At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.
    DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers.
    Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
    We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

*Our Commitment to Diversity and Inclusion

  • We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
    Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
    If you need any accommodations, please inform your recruiting contact upon initial connection.
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It's something everyone at DoorDash embraces and embodies. *We are operators* - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. *We are learners* - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers. *We are one team* - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. *About DoorDash* At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the [DoorDash website](https://www.doordash.com/), the DoorDash blog, the[ DoorDash Engineering blog](https://doordash.engineering/), and the [DoorDash Careers page](https://www.doordash.com/careers/). DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers. 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Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. 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Senior Manager, People & Culture Internal Communications

Doordash