Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway.
Today, we're the second-largest domain wholesaler in the world with tens of millions of domains under management (OpenSRS / Enom). We're doing all kinds of interesting things, including running an MVNO cell phone service (Ting Mobile) and building true fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with various popular platforms (Hover/Ascio).
We're a team of over 600 people serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is built on a solid technical and financial foundation.
Responsible for providing leadership and direction for the Outside Plant engineering group across the organization. Build, implement and improve consistent practices to ensure quick and stable service delivery aligned with company initiatives and expectations. Ensure a high degree of multi-functional communication within the organization.
Major duties and responsibilities:
Actively and consistently support all efforts to simplify and improve the customer experience
Provide leadership and direction to the OSP Field Engineering resources
Review completed field survey to contribute to make ready solution that meets applicable requirements
Assist in preparation of the annual budget
Establish and maintain Permitting SOPs
Build and maintain Engineering Guidelines for the organization
Evaluate new OSP products and designs for possible implementation
Establish and ensure a quality records management process in conjunction with the Design team
Evaluate and collaborate with senior management regarding strategic planning of rebuilds and system extensions, and new product development and deployment
Ensure alignment to company safety standards
Ensures field compliance with corporate engineering standards, policies and procedures
Participate in budget and forecasting planning and manage departmental expenses
Ensure accurate capital expenditures and make sound investment decisions in the network
Identify engineering and deployment opportunities to inspire change and initiate ideas
In partnership with the Director of Engineering & Design, lead all aspects of the development of technical and engineering staff
Creation and oversight of the organizational change approval process
Perform other duties as requested
Skills/Abilities and Knowledge:
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on video conference, on the phone, and by written communications in a clear, straight-forward, and professional manner
Knowledge of company products and services
Advanced Knowledge of Service Provider FTTH engineering and construction practices
Ability to prioritize different projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and empower others
Ability to use personal computer and software applications
Advanced knowledge of Digital Transmission
Advanced knowledge of Electronic theory
Advanced knowledge of Fiber Optic theory
Knowledge of National Electric Code and National Electric Safety Code
Bachelor's degree in engineering or related field, or equivalent experience preferred
SCTE/BCTE certification or equivalent preferred
Industry and vendor specific certifications and training
Related Work Experience:
We believe diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.