Senior Manager, Operations - Strategic Client Success, Walmart Golocal

Position Summary...

What you'll do...

Want to be part of an environment with the same impact, autonomy, and fun as a startup, and with the backing and organizational stability of the biggest retailers in the world? Like being an entrepreneur, and launching and scaling businesses? Find the adventure here at Walmart GoLocal!

Walmart GoLocal is a newly launched business line at Walmart that offers highly competitive local commerce solutions to retailers, brands and SMBs of all sizes and scale. Our core mission is to transform people's lives by improving proliferation of convenient local commerce services such as local delivery, especially in previously underserved rural and suburban communities.

We are already one of the top platforms in the space and looking to aggressively drive scale. Core to our strategy is our aspiration to provide a best-in-class Client Success team that enables our customers the same capabilities that power the core Walmart businesses.

Our team is growing quickly, and the core team consists of talent from industry leading technology companies as well as high performing Walmart team members. We are looking to build on this foundation and bring in the next seasoned Client Success Manager to join our Growth, Expansion, and Operations team!

• Be a Trusted Advisor to our most strategic clients with a mix of subject matter expertise across our product portfolio and a comprehensive understanding for the customer's industry, enterprise technology landscape, and customer engagement.

• Build deep and meaningful client relationships that enable us to be the premier and preferred partner while maximizing value for our clients and business.

• Manages the development and improvement of new or existing Client Success tools, and customer-facing functionality by providing direction and input on business requirements and ROI.

• Understand operational Key Performance Indicators for book of business, while identifying trends and creating plans of action to prevent poor client performance using data.

• Create and actively manage a sales pipeline of opportunities within your client book of business to meet or exceed revenue goals.

• Partner with Cross-function teams to identify opportunities of growth within the broader Walmart Ecosystem and championing product fit with internal teams to grow client partnerships.

• Understand retail/LMD best practices and provide consultative services to clients while driving growth and adoption through the sales, onboarding, and client success journey.

• This role will manage our most complex and strategic partnerships, that will require extensive cross-team collaboration, creative problem solving, advocacy, program management, and data-driven decision making.

Preferred Qualifications...

• 5+ years of Fortune 500 strategic client success or relationship based- account management which includes responsibility for operational, tech, and sales components.

• Must be comfortable analyzing large amounts of data across several systems to identify issues and correlations.

• Create concise internal and external sales decks that effectively communicate complex ideas in a visually appealing way

• Comfortable managing C-Suite relationships and presentations

• Ability to manage difficult conversations with empathy while creating impactful problem statements and themes for solutioning.

• Ability to adapt to constant change and discipline to work autonomously when given direction to work towards an end goal

• Salesforce experience managing a partnership pipeline

• Comfortable editing and creating Tableau dashboards

• Consulting experience

• Consultative Selling Experience

• Ability to work in a fast paced and ever changing business environment

• Experience quantifying and communicating ROI

• Negotiation Mastery

• Consulting experience

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00-$180,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management

• Project Management Professional

• Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America