Senior Manager, Operations - Incident Investigations

Position Summary...

What you'll do...

Job Description: Senior Manager of Incident Investigations Position Overview:

We are seeking an experienced Senior Manager of Fraud Investigations to join our organization. The successful candidate will be responsible for setting up and leading a robust investigations capability that spans across multiple areas, such as identity, financial, loss prevention, cybersecurity, platform abuse, fraud rings, organized crime, etc. This role requires strong leadership skills, the ability to work effectively in a matrix organization, and the dedication to continuously evolve our fraud investigations capabilities to stay ahead of emerging threats.

The Senior Manager of Fraud Investigations will also be responsible for influencing senior leadership and managing large teams, establishing standard operating procedures (SOPs), key performance indicators (KPIs), and efficient ways of working across multiple teams. Responsibilities: 1. Establish and lead a comprehensive investigations capability covering various domains of fraud, including identity, financial, loss prevention, cybersecurity, platform abuse, fraud rings, organized crime, etc. 2.

Collaborate with cross-functional teams to develop and implement strategies and initiatives to combat fraud effectively. 3. Influence senior leadership to prioritize fraud investigations and allocate necessary resources to support the investigations function. 4. Define and implement standard operating procedures (SOPs) for fraud investigations, ensuring consistency and efficiency across teams. 5.

Develop and monitor key performance indicators (KPIs) to assess the effectiveness of fraud investigations and identify areas for improvement. 6. Collaborate with legal, compliance, and risk management teams to ensure investigations comply with relevant laws, regulations, and internal policies. 7. Stay abreast of the evolving nature of fraud and proactively adapt investigations capabilities to address emerging threats. 8.

Foster a culture of continuous improvement and innovation within the investigations team, encouraging the use of advanced technologies and methodologies. 9. Build and manage a high-performing team of fraud investigators, providing mentorship, guidance, and professional development opportunities. 10. Collaborate with external partners, law enforcement agencies, and industry associations to share best practices and stay informed about industry trends.

Qualifications: 1. Bachelor's degree in a relevant field; advanced degree preferred. 2. Minimum of 5+ years of experience in fraud investigations, preferably in a leadership role. 3.

Extensive knowledge and experience in investigating various types of fraud, including identity, financial, loss prevention, cybersecurity, platform abuse, fraud rings, organized crime, etc. 4. Proven ability to work effectively in a matrix organization and influence senior leadership. 5. Strong leadership skills with the ability to manage and motivate large teams. 6.

Experience in establishing standard operating procedures (SOPs) and key performance indicators (KPIs) for investigations. 7. Excellent problem-solving and analytical skills, with the ability to make sound decisions quickly. 8. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external partners. 9.

Knowledge of relevant laws, regulations, and industry best practices related to fraud investigations. 10. Ability to adapt and thrive in a fast-paced and evolving environment. Live our ValuesCulture Champion• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.Servant Leadership• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.Embrace ChangeCuriosity & Courage• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.Digital Transformation & Change• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.Deliver for the CustomerCustomer Focus• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.Strategic Thinking• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.Focus on our AssociatesDiversity, Equity & Inclusion• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team.Collaboration & Influence• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.Talent Management• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00-$180,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management

• Project Management Professional

• Certification

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between.

As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.

Discover NW Arkansas

• Art

Crystal Bridges Museum

Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.

• Culture

Walton Arts Center

Arkansas' premiere center for visual arts and entertainment.

• Education

The Amazeum

An interactive children's museum that's fun for the whole family.

• Commune

Botanical Gardens

42 acres of premiere public garden space.

• Explore

Devil's Den State Park

Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.

• come together

Fayetteville Square

The best of shopping and restaurants, right in the heart of Fayetteville.

All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents

• Financial benefits including 401(k), stock purchase plans, life insurance and more

• Associate discounts in-store and online

• Education assistance for Associate and dependents

• Parental Leave

• Pay during military service

• Paid Time off - to include vacation, sick, parental

• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

• On average, how long does it take to fill out an application?

On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information.

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Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

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