Senior Manager Of, User Experience Research

Getty Images Seattle , WA 98113

Posted 4 months ago

Getty Images believes the right image can move the world. For over 20 years, we've helped creative, business and media customers to define moments and shift perceptions using powerful imagery from www.gettyimages.com and www.istockphoto.com. Getty Images is a world leader in visual communications, with a diverse customer base and presence in over 30 countries. We deliver standout visual content to our customers, to power their commerce and ideas, and connect to their audience.

As the Senior Manager of User Research you will advice and support your team to help shape the future of Getty Images, by providing clear and actionable insights and a deep understanding of our customers.

Who You Are:

By your nature, you are a curious and highly analytical person who craves knowledge. You are a skilled and experienced researcher who is energized by the chance to get closer to customers, to understand their world and share that understanding with others. You are a great listener with the ability to connect with and have meaningful conversations with customers.

You are a empathetic and humble leader, with a proven ability to empower your teams to produce their best work. You have experience working closely with other groups (including product management, product design, technology and marketing), as a collaborator and impactful partner.

You are passionate. About your work. About research. About images. The opportunity to be part of moving the world with images excites you. You bring that passion to work every day. And you create it within your team.

You and your team will be responsible designing and conducting user experience research and analyses that lead to actionable recommendations. You will be responsible for finding innovative and valid ways to understand customer issues, behaviors, motivations and needs. You will explain findings with clarity and transparency and propose recommendations.

You and your team will work within cross functional teams focused on solving real customer problems, providing vital input based on the research you conduct. You will set an example to your team and others, on how to collaborate with other groups.

Your Next Challenge:

Work closely with business stakeholders to identify research priorities based on opportunities, gaps in knowledge and organization objectives. You will work with your team to set the research roadmap and then execute against that plan

  • Lead your team to implement strategic and tactical research, identify the right tools, methodologies and approaches to deliver confident insights

  • Share insights with stakeholders and business partners to help shape product strategy, and drive feature improvements and launches

  • Educate business owners, product managers, technology, etc about research principles in general, and for driving the integration of UX research data and processes into everyday activities.

  • Mentor your team members to help them grow as researchers and produce their best work. Remove blocks when needed.

  • Manage vendor selections and budgets.

  • Ensure that entire team keeps up to date with UX research techniques and emerging research tools.

  • Consistently provide immediate performance feedback to direct reports and perform semi-yearly performance reviews.

  • Ensure that research data is consistently and accurately gathered, including respectful of data privacy and regulations

What You'll Need:

  • 7+ years working in user experience research

  • 3+ years of leading interdisciplinary UX research teams by inspiring passion, dedication and amazing work from all team members

  • In-depth knowledge of UX research principles and methodologies

  • Ability to look for solutions and information in creative ways and convey complicated results and insights to people of varying backgrounds

  • Demonstrated ability to prioritize and manage multiple complex projects with significant financial implication and high executive visibility

  • Intensely curious with an intrinsic love for research

  • Solid relevant experience researching customer experience in an on-line merchandising environment

  • Strong written and spoken communication skills

  • Bachelor's degree in Human-Computer Interaction, Human Factors, or equivalent experience

  • Master's degree preferred

Who We Are:

Getty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first place people turn to discover, purchase and share powerful content from the world's best photographers and videographers. Getty Images works with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage.

Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Principal Product Manager Oracle User Experience

Oracle

Posted 7 days ago

VIEW JOBS 10/9/2019 12:00:00 AM 2020-01-07T00:00 Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget. As a member of the product development division, you will specify, design and implement major changes to existing software architecture. Define project needs. Build and execute unit tests and unit test plans. Review integration and regression plans created by QA. Communicate with QA and porting engineering to ensure consistency, testability and portability across products in general. Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. 8 or more years of software engineering or related experience. Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. Looking for world-class product managers for the Oracle User Experience platform team. Every day, enterprises around the world focus on how to help their employees work simpler and smarter. And while enterprises are as diverse as the people in them, ranging from global manufacturing concerns, to healthcare companies taking care of the elderly, to renowned universities, and even one of the fastest growing cities in the world, they all share many similar core needs. They need to take care of their employees and their families by putting them in control of their benefits. They need to connect employees with their customers so they in turn can thrive. They need to thoughtfully manage their valuable resources. They need to work efficiently with the vendors they depend on. And so much more. Helping everyone work simpler and smarter means letting enterprises focus on what makes each of them special. They focus on what they're best at, and in turn, let Oracle do the rest. The scope of our opportunity is enormous. At Oracle, we're committed to creating a state-of-the-art consumer-grade enterprise experience that connects, empowers and delights our users, and is the factor that distinguishes our software from the competition. We're absolutely serious. And we can't do it without your help. We need thoughtful, talented, multi-faceted product managers who love empowering technology users with thoughtfully conceived technology that resonates with end users because it was designed with a deep and nuanced understanding of the challenges they face every day. If you'd like a quick preview of the work we're doing here at Oracle check out: https://www.youtube.com/watch?v=3TW2y35asTM Here's the kind of person we're looking for… You thrive on working well with others. You make the people around you better. You love to collaborate with designers, user researchers, engineers, product managers, executives, and inspire them to do their best. You are a font of positivity and people get energy from their encounters with you. You love every step of the product journey. From talking to customers and getting a nuanced understanding of their challenges, to surveying the business context and competitive landscape of our efforts, to partnering closely with designers, user researchers, and engineers to come up with elegant solutions and approaches that will resonate with customers and make them feel heard and understood. You get excited diving into the details. Whether it's making sure that the product works across the globe, or is not just accessible but inclusive, or whether it's worrying about error conditions, or understanding a set of APIs well enough to understand what's possible, you pride yourself on not just working through the details, but on understanding just how deep you need to go in order to craft a solution that works in the real world. You get stuff done. You feel great when you're delivering something substantive and meaningful to actual customers. You're never satisfied. You adore incremental progress as you know it's how stuff gets done. But you always keep your eye on the long-term goal. You love to seamlessly move between 30,000 feet and 3mm with ease. You "kill your darlings." As excited as you are about the work you've been a part of, you're even more excited to move on to a different direction, if it's not resonating with customers, partners, or developers. You don't already know everything and you love to learn. You're inspired by helping users solve their problems. You love finding out you're wrong. You consume large amounts of quantitative and qualitative data to constantly refine your assumptions. And finally, you want to be part of creating dramatic and impactful change at a company that is committed to becoming a light unto others when it comes to user experience. What will you do as a Product Manager at Oracle? * You will dive deep into our user experience platform aspirations and current progress to understand how all the various pieces need to come together to deliver a state-of-the-art user experience for Oracle's customers. These include but are not limited to: user interface components, user interface meta-components, user interface runtime, app framework, search, NLP, bots platform, shell (navigation and notifications), and more. * You will spend time understanding our many products in order to learn what they do and how they need to leverage and contribute to our overall user experience platform. * You will collaborate closely with your partners in design and user research to understand the customers who use it, empathize with them, and imagine creative ways we can make their work lives dramatically better. * You will partner closely with your fellow product managers to innovate by articulating customer needs and requirements, articulating specific scenarios and use-cases, and envisioning solutions that will delight our customers. * You will write detailed specifications and work closely with your partners in engineering to turn the shared vision into reality. * You will learn, grow, and be challenged. * And sometimes, you will hit bumps in the road. But then you'll remember, that you're here to be a founding member of Oracle's evolving culture and help turn Oracle into the place you love to work and have one of the best professional experiences of your life. And if you really want, we'll teach you how to sail. We have studios in our Silicon Valley headquarters in Redwood City, California, and in Seattle, Washington. We'd love to hear from you. Oracle Seattle WA

Senior Manager Of, User Experience Research

Getty Images