Overstock.Com Midvale , UT 84047
Posted 2 months ago
We Go Beyond:
At Beyond, we believe that everyone should "Be You!". Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person's individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.
Job Profile Summary
The Senior Manager of Partner Care Operations is responsible to provide leadership and operational direction to the Partner Operations Team, who own and manage the operational relationships with our ever-growing Partner network consisting of thousands of vendors across multiple channels. The Senior Manager of Partner Care Operations will be strategic and tactical while collaborating with several departments and teams to continuously improve the operational performance of our Partner's. They will contribute to the development of tools and processes that make our Partners more efficient and effective. They will define overarching goals and the strategy to drive operational excellence and a superior customer experience.
Must live in Utah or be willing to relocate
Job Responsibilities
Manage team's performance to meet KPIs and established standards of excellence in support our partner's operational performance.
Primary business owner of fulfillment Ops scores; Define overarching operational goals and ensure operational excellence
Champion existing and new technologies with focus on improved operational efficiency and compliance
Provide executive-level summaries about favorable and unfavorable scores
Manage the Marketplace and Partner Services Support queues
Contribute to the development of tools that improve the Partner and Customer experience, while maintaining the goal of operational excellence
Drive ongoing process improvement to deliver increasing operational efficiency and compliance in all partner processes
Collaborate across departments to drive performance goals (departments include Merchandising, Marketing, Customer Service, Reporting/Analytics/Business Intelligence)
Anticipate, monitor, and respond to changing operational KPIs
Facilitate regular communication to ensure key performance indicators are achieved and maintained both internally and externally
Management and performance monitoring of all partners
Manage documentation, implementation and maintenance of partner account management processes, standards, and metrics tracking
Accountable for activities associated with effectively building and maintaining external partner relationships
Regularly collaborate with partners on potential program improvements
Perform other duties as required
Job Requirements
Possess strong leadership skills
Proven ability to effectively manage a team in meeting KPIs
Must have solid written/ verbal communication skills
Demonstrated analytical skills
Perform highly detailed work on multiple, concurrent tasks
Possesses excellent organizational skills and ability to work independently
Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation or task to another under intensive deadlines with frequent interruptions
Demonstrates ability to define and manage processes
Knowledge of industry best practices
Ability to build and maintain effective working relationships with all levels of management and staff
Strong technical/functional understanding of the Overstock.com business
Communication, listening and negotiation skills allowing individual to articulate ideas and thoughts clearly through various means, including written and oral
communications, with all levels of the organization up to and including executive management
Skills
Strong team management skills
Excellent written and oral communication skills
Excellent organizational skills and the ability to multi-task
Ability to use critical thinking in analyzing and resolving problems
Proven ability to scale and grow with a business
Good balance of strategic thinking and operational execution
Proven track record in leadership including building high performance teams and defining and executing strategy
Prior experience in a high performance, fast-paced industry
Comfortable in technology-driven business environment
Experience in merchandising, supply chain, and/or logistics
E-commerce experience preferred
Experience hiring and leading diverse teams
Education
Who We Are:
We're a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.
What We Offer:
401k (6% match)
Flexible Schedules
Onsite Health Clinic
Tuition Reimbursement, Leadership Development Program, & Mentorship Program
Onsite Fitness Center
Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women's Network, Women In Tech)
And More…
Benefits vary based on position, tenure, location, and employee election
Physical Requirements:
This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.
Equal Employment Opportunity:
It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.
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