Senior Manager Of National Accounts

The Sr Manager National Accounts (SM) will work to strengthen and grow enduring and profitable relationships with our most relevant customers. The SM will look to sell and win new accounts as well as maintain our existing accounts. These customers will fall into two main categories:

• National Chain Restaurants and Cafes

• National Accounts customers as designated by management including Kimpton Hotels, Hilton Hotels and various Hotel Management groups.

The Sr. Manager National Accounts will report to SVP of Wholesale Operations and Strategy

RESPONSIBILITIES/AREAS OF IMPACT:

Operational Support:

• Coordinate and supporting rollouts to customers once sold

• Implement new product rollouts

• Support contract negotiations and compliance clauses

• Support customer experience including shipping logistics and issue resolution

• Work to reduce costs and increase margins wherever possible

• Report on performance by segment and market

Selling New Customers:

• Keep an active lead's list of all prospects with national scope and potential revenue greater than $.5M/year. SM will report on this list and will seek to add one National Account per year.

• Take point on pitching new "End Clients" within the distribution world, including preparing and attending pitches and conducting follow up.

• Support efforts to bring on new companies, including regional / Tier 2 providers

Coordination with Local Teams:

• Keep constant communication with local teams, written and verbal to ensure they are aware of all pertinent details with National Accounts customers.

• Communicate to local teams their objectives and key results as it relates to National Accounts

• Ensure local teams complete business unit objectives like "opening new distribution" or ensuring a new customer rollout is successful

Marketing Responsibilities:

• Coordinate sampling events for customers

• Organize and attending trade shows

• Complete the "Coffee By La Colombe" branded solutions platform

ATTRIBUTES:

Communication:

The National Accounts team is a matrixed or cross functional team. Meaning, their primary objective is to coordinate with our most significant customers and support the execution by our local teams across the country. To do this effectively, deliberate and periodic communication -- including weekly updates, call notes, execution updates-- will be vital to achieving "A+ Execution" and ensuring the best in class experience for our partners. This extends beyond periodic communication and includes keeping regular points of contact with key partners across the business and ensuring all parties understand their desired contribution to your objectives.

Extreme Ownership:

This shift will give the SM an opportunity to work with a broader set of customers and will present new challenges. Along with other leaders, it will be necessary to set your own course and lead the execution with these customers. To exhibit meticulous ownership, the SM will need to gain a complete understanding of our objectives and take the personal initiative to complete those objectives without regard for extenuating factors, external or internal.

Detail Oriented and Organized:

Our most significant customers are of higher sophistication than any others. To be successful, the SM must continue to advance social skills to understand and own every detail of our customers. Presenting La Colombe as masters in execution will be substantial to our continued success in this business. Passion For Sales and Relationships: This is an outward facing role that will require the SM to sell and maintain strong relations, both internally and externally. If sales is your passion, this role could be a fit!

Qualifications

• Bachelor's degree or equivalent

• Minimum 5 year relevant sales experience within CPG/Food/Beverage industry

• Responsible for the full operational support of our substantial partnerships

• Lead in marketing and events for the National Accounts customers

• Self-starter who demonstrates strong initiative and sense of urgency

• Strong interpersonal skills with the ability to positively identify and influence new and existing customers

• Strong attention to detail and organizational skills with the ability to prioritize

• Ability to work collaboratively with others, especially Market based teams to complete key objectives

• Ability to apply knowledge of market strategies, budgets and pricing strategies, to quickly identify new business and customer opportunities

• Develop and create sales presentation using PowerPoint

• Willingness to travel 40% of the time