Senior Manager Of Clinic Operations

HCA Nashville , TN 37201

Posted 3 months ago

Sarah Cannon is the research arm of HCA's global cancer enterprise, Sarah Cannon. Focused on advancing therapies for patients, it is one of the world's leading clinical research organizations conducting community-based clinical trials in oncology, cardiology and orthopedics through affiliations with a network of more than 1,000 physicians across the United States and United Kingdom.

We believe our success is dependent on a healthy work environment where staff members are the core of advancing therapies for patients and accelerating drug development. We apply the same compassion and commitment we have for our patients to our co-workers and colleagues and promote an entrepreneurial culture.


We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity.

Summary of Key Responsibilities:

Responsible for setting strategy for department as well as goal attainment, including creation and support of strategic and tactical plans for Site quality and growth with defined metrics. Also responsible for the hiring, development and success of the Late Phase Clinic Research colleagues while ensuring the growth and success of the Site.

Duties and Responsibilities:

Duties include but are not limited to:

  • Create and support strategic and tactical plans for site growth and patient enrollment

  • Oversees and manages day to day needs of Clinical Research department

  • Meet with investigators, sponsor/CRO representatives and others to coordinate study logistics

  • Participate in meetings, site initiation visits and other sponsor/CRO collaborations which will impact the delivery of quality research and compliance

  • Interact with providers and Site leadership to evaluate and meet identified needs of Late Phase research program

  • Collaborate with other Clinical Operations leaders to deliver on key strategies and problem solve issues

  • Input into the Leadership team for the creation and implementation of departmental standards

  • Anticipate, define and communicate resource needs while conserving and appropriately managing resources

  • Develop, implement, and evaluate programs that promote the recruitment, retention, effective teamwork and education of department

  • Manage performance and professional development of direct reports.

  • Provide data and support for forecasting, reporting and annual budget development

  • Develop status reports based on department metrics and communicate to leadership.

  • Independently provide support, problem resolution and a high level of customer service to leadership and sponsor organizations

  • Inform leadership of key issues, progress and risks related to Site's research program and internal site support

  • Communicate and escalate unresolved issues at the appropriate time and to the appropriate level of leadership.

  • Build and maintain strong, positive and cooperative relationships with Site and internal team to ensure effective communication.

  • Receive and triage information requests; research and provide information where appropriate. Collaborate with Quality Assurance for regulatory compliance

  • Create, monitor, document and follow departmental SOPs, WPGs and corporate guidelines.

  • Participate in educational activities and programs.

  • Maintain strictest confidentiality.

  • Ensure all staff adheres to professional standards, good clinical practice (GCP) and SOPs established for clinical research.


  • Knowledge of organizational policies, standard operating procedures and systems

  • Oncology research operational and clinical proficiency

  • Must be able to read, understand and comply with research protocols.


  • Leadership Skills

  • Professional writing and communication skills

  • Strong interpersonal skills

  • Strong computer skills with demonstrated ability using clinical trial databases, electronic data capture, MS Outlook, Word and Excel

  • Problem solving skills


  • Collaborative and collegial

  • Detail oriented and meticulous

  • Organized with advanced ability to prioritize

  • Resourceful with heightened analytical abilities and problem solving skills in a fast-paced environment.


Associate Degree required; Bachelor Degree preferred


  • Clinical and/or scientific experience in a research setting

  • Management

Certification or License:

  • Research certification (ACRP or CCRP) preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Senior Manager Of Clinic Operations