Senior Manager Make Systems Leader

MedTech Supply Chain Quality Excellence leader will identify and deploy Quality MAKE systems across MedTech Quality to drive growth, delivery, quality, and cost improvements. He or she will serve as the business product owner for Quality MAKE systems and will partner with JJT to deliver new and innovative capabilities in support of Digital Transformation Excellence and business needs. He or she will interface with various cross-functional stakeholders and will drive alignment and prioritization of use cases and supporting solutions, process improvement opportunities, evaluation of new MAKE system solution including development and approval of business cases in alignment with business needs. They will lead all aspects of introduction of new MAKE Systems and associated process improvements in achieving target outcomes which includes chartering, metrics identification, resource requirements, detailed schedule, milestones, identification, and mitigation of risks including stakeholder change management plan and communication plans. Through stakeholder interfaces, they will capture and translate customer insights into target use cases including conducting internal and external benchmarking in surfacing best practices for adoption.

In addition to identification and deployment of new MAKE Systems leveraging process excellence tools & methodologies to drive process standardization and building and coaching local teams on adoption of new practices and skill that will help sustain improvements.

Under the supervision of leadership and in accordance with all applicable federal, state, and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position will encompass:

• Serves as the business representative and subject matter expert; owns the vision and prioritization of new features and/or enhancements to a Make System

• Identifies business customers' unmet needs and align on the problems to be solved with Product and squad members

• Drives Process and technology standardization and best practices including establishment of MAKE System playbook and its adoption

• Translates business requirements into user stories & acceptance criteria

• Coordinates site level resource, SME workshop and deployment planning

• Lead the identification, evaluation, and implementation of automation and digital technologies associated to Make Quality related processes across the SC internal network, to enhance business processes, customer experience, compliance with standards and regulations, and operational efficiency.

• Collaborate with cross-functional teams to identify process improvement opportunities and drive process reengineering initiatives.

• Analyze and assess current Make Quality systems, and tools, and implement changes to optimize efficiency and effectiveness.

• Establish performance metrics and KPIs to evaluate the success and impact of digital transformation and process improvement initiatives.

• Provide leadership and guidance on change management activities, ensuring successful adoption and integration of digital technologies and process improvements.

• Collaborate with key stakeholders to identify and prioritize digital transformation projects based on strategic objectives and business impact.

• Build strong relationships with technology partners, vendors, and industry experts to stay updated on emerging trends and technologies.

• Provide coaching and training to team members and employees on digital tools, process improvement methodologies, and change management approaches.

• Support budget cycle (LRFP, JU, BP, NU) to accommodate business needs