Responsible for a) directing and overseeing the M&A Retail Operate, Onsite and File Buy integration processes to ensure the expected value of the acquisition is realized in the acquisition transactions, b) cross-training and developing the M&A Integration team to enhance the capability to support peak periods of acquisition activity across any business line, c) establishing a process of continual process improvement through critical review of all acquisition processes, d) identifying and pursuing Company initiatives to increase our ability to retain value through Integration and e) being the Department's subject-matter expert as it relates to key technology that impacts the success of acquisitions.
Oversees the Pharmacy File Buy integration process to ensure value of acquisitions is maximized; partnering with Store Operations to maximize value through improved script retention plans. Overall accountability for management of the integration expense accounts.
Develops strategy roadmap and timeline for retail acquisitions from conception through to completion, which includes consultation after integration to ensure smooth transition. Works with cross-functional teams in order to ensure each business units areas of the integration are completed on time and according to plan. Works with operations team and various business units to collect feedback and report on learning's for application to future acquisitions.
Conducts due diligence for acquired Retail and Onsite locations to ensure that standard and non-standard operating procedures are identified and managed throughout the integration process so that all perceived value is retained. Reviews the results of the due diligence process prior to all integration, so that specific risks can be appropriately managed during the integration process. Leads and manages resources from key functional areas within the Company (Operations, IT, DTR, Finance, Payroll, etc.) by assigning responsibility, establishing key dates, providing support for all groups and ensuring that all requirements are completed prior to closing so that every Retail Operate and Onsite acquisition goes smoothly. Responsible for direction of these teams throughout the integration process. Designs and creates work plans for projects and agendas for meetings. Identifies key tasks and delegates these to team members. Identifies key issues and determines courses of action for resolution. Provides strong project management skills.
Prepares project plans for all Retail Operate and Onsite acquisitions and manages resources, costs and personnel to ensure that the project stays on schedule and is properly planned so that value is retained. Ensures that all resources are educated with the proper knowledge (timing, risks, project plan, etc.) so that they can be successful. Manages and acts to minimize costs of integration and to effectively manage funds to comply with the estimates contained in the acquisition valuations. Uses Project Management techniques, tools and templates, which are continually updated and enhanced, to build an effective program for integrating all Retail Operate and Onsite acquisitions. Reports on progress, key milestones, and issues for these acquisitions to Walgreens upper management.
Manages the File Buy integration team, ensuring all File Buys are integrated successfully with adequate support and direction provided to local Store Operations to ensure proper patient care and to support the highest level of script retention. Participates in the File Buy Task Force and implements learning's to provide the highest level of script retention.
Builds and maintains a database to house all relevant facts resulting from our integrations, in order to both implement process improvements and also track key factors that impact the integration. Develops methods for handling of non-standard business recommendations, such as house charges and delivery, to be utilized consistently across all acquisitions and create solutions to support in the WAG model.
Identifies and presents unique and value-added integration recommendations to upper management. Identifies and assesses process improvements and enhanced or new business practices throughout the organization to enhance the success of our Retail Operate, Onsite and File Buy acquisitions.
Works with outside companies related to acquisition projects on an as-needed basis. Assists in analyzing viability of these companies and brings them into the acquisition team as needed. Manages the relationship and performance of a third party pharmacy data translator. Participates in the Integration Management Office for larger, non-retail deals. Utilizes strong project management expertise to control integration efforts to maximize value contribution. Maintains strong relationship with seller through the transition process.
Researches and monitors product trends and competitor activity to ensure that the acquisition is at the forefront of the various businesses endeavors. Analyzes data to estimate the impact of strategic business alliances. Assists in identifying opportunities for business development. Analyzes each completed Retail Operate acquisition, identifying key areas of success and opportunities for improvement both within M&A and throughout the Company; creates a post-integration assessment and shares with M&A management in order to continually enhance our Integration process.
Maintains working knowledge of many Walgreens IT systems, including POS, Intercom Plus, SIMS, etc., as well as hardware requirements in the stores, in order to manage and support the technical integration-related issues. Maintains an in-depth knowledge of Internet and retailing trends to determine how Walgreens business model will be affected and how Walgreens can harness these trends to add to sales and profitability in the acquired locations. Maintains broad working knowledge of Store Operations, technology, marketing, drug retailing, and Walgreens core business functions in order to effectively bring the appropriate internal and external resources together to form an effective and efficient acquisition team.
Builds, develops and trains cross-functional teams to support all Retail Operate and Onsite acquisitions. Manages and mentors direct reports who lead aspects of the integration process. Ensures that the M&A Integration team is cross-trained and capable of handling all peaks in M&A volume, regardless of business line. Serves as the primary contact providing supervision, decision-making, and direction for all members assigned to the acquisition. Delegates assignments to acquisition team participants and monitors and develops the team's performance to ensure that the team is prepared to support all acquisitions.
Bachelor's Degree and at least 4 years of experience in M&A, retail store operations and/or technology OR a High School Diploma/GED and at least years 7 years of experience in M&A, retail store operations and/or technology .
Knowledge of the process of developing, maintaining, and communicating project plans, schedules, methodology documents, goals, cost justification, and status for all acquisitions.
At least 3 years of experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience presenting and reporting on program plans and cost-benefit analysis to appropriate stakeholders, executives and senior management.
Experience leading cross-functional teams and indirectly managing teams across business units.
Experience establishing & maintaining relationships with individuals at various levels of the organization, such as peers, internal/external stakeholders, business partners, senior level managers, executives.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
At least 2 years of experience directly managing people including hiring, developing, motivating, and directing people as they work, identifying the best people for the job OR at least 3 years of experience in the indirect management of team members, including assisting in the development, training and assignment of work/projects to other members of a team.
Willing to travel up to 20% of the time for business purposes (within state and out of state).
Preferred certification in Project Management as granted by PMI
Knowledge of Walgreens systems and retail operations
Knowledge of Pharmacy systems and operations
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