Senior Manager, Learning Solutions

Sodexo USA East Point , GA 30344

Posted 3 weeks ago

Unit Description

We are the Communities we serve!

This account is part of the SodexoMAGIC portfolio of business.

Use your passion for service to create a positive impact and make a difference in the communities we serve! SodexoMAGIC is a joint Sodexo/ Magic Johnson venture. SodexoMAGIC promises to empower the communities we serve by offering best-in-class food & facilities management solutions, which create a positive impact and make a difference in the lives of our clients and customers. SodexoMAGIC offers our dedicated service via the following Sodexo segments: Corporate Services, Hospitals, K-12 Schools, Universities.

SodexoMagic is seeking a Senior Manager of Learning Solutions supporting our Delta Sky Club Partner.

Candidates must reside in the Atlanta area and will be based out of Hartsfield Airport. Travel between clubs is estimated at 35-40%.

This role will require flexibility in work schedule to align with and support daily business operations.

As the Senior Manager of Learning Solutions, you will be responsible for creating and facilitating training programs for the Sodexo employees and managers in airport club locations from Atlanta, New York, Boston, Miami and Dallas. Candidates with a strong training and development background (live and virtual), developing training plans, new hire orientations, training calendars, tracking of training completion, training metrics and a focus on food and beverage or restaurant / hotel operations is strongly preferred. Training programs will include, but are not limited to: Bar standards, customer service, food safety (Servsafe), sales techniques and appearance care/cleaning standards.

The successful candidate will:

  • Have experience with food and beverage training within volume hospitality restaurants/hotels;

  • Have proven program management development experience;

  • Motivate, coach, mentor and develop frontline (hourly)/management staff;

  • Experience tracking training metrics and unit training compliance;

  • Be tech-savvy to include various online LMS (learning management systems); tracking online training completion and virtual operations manual;

  • Have excellent communication, presentation and facilitation skills;

  • Build and maintain strong client relationships promoting the Clients for Life philosophy;

  • Lead and inspire teams to continually improve Sodexo's performance for our clients and customers;

  • Develop and innovate to promote improved performance within units;

  • Ensure Sodexo standards are met to include compliance with company food and physical safety programs.

We are looking for:

  • This position requires superior leadership and organizational skills. Candidate must have a proven track record in top tier hotels, cruise lines or similar food and beverage experience with a focus on exceptional customer service;

  • Ideal candidate will have a compelling and energetic executive presence along with a great attention to detail and the ability to excel within the client team environment. Previous multi-site responsibility required;

  • This position requires the candidate to be a strategic-thinking leader who can work in partnership with a complex client organization;

  • Highly developed organizational skills, including the ability to manage multiple and often conflicting priorities, meet deadlines and pro-actively address training needs;

  • Strong communication with hourly team and Senior Management.

The SodexoMAGIC partnership represents the union of two global brands that operate at peak performance. Sodexo, a long-standing leader in "quality of life solutions" around the globe, and Magic Johnson Enterprises, the brainchild of NBA all-star Earvin Magic Johnson, who literally took the game to new heights. To learn more about SodexoMAGIC and read a message from Earvin "Magic" Johnson himself click here.

Learn more about Sodexo's Benefits

Not the job for you? We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.

Position Summary

Delivering informal and formal learning solutions in a manner that both engages the learner and produces the desired outcomes; managing and responding to learner needs; ensuring that the learning is made available in appropriate platforms and delivered in a timely and effective manner. Facilitating executive level programs, and providing executive level learning coaching to enable behavioral change at senior levels of the organization. This position is also responsible for full course management for learning programs. This position will manage learning facilitators and Senior Learning Specialists.

Qualifications & Requirements

Basic Education Requirement

  • Bachelor's Degree or equivalent experience

Basic Management Experience

  • 5 years

Basic Functional Experience

  • 3 years in facilitation, learning program management, or a related field

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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