Senior Manager - IT Field Services

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose

• Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The (DT) digital technology Field Service Regional Manager is responsible for providing End User Technology support and Business Management functions to support business goals. This position will define the IT provisioning, implementation and support of technology within an assigned region and to act as the customer advocate while maintaining corporate policies. The Sr. Manager is responsible for relationship between (DT) digital technology and the end user community. Has responsibility of managing a team of System Engineers within their region. Will be the main contact for digital technology Field Service Support. Candidate must have excellent communications, presentation and team building skills. Demonstrable ability to encourage, mentor, train, and develop regional team members to consistently provide outstanding customer service and meet company's short- and long-term objectives. The Sr. Manager will coordinate the IT provisioning, implementation, and support of technology within assigned region and to act as the customer advocate while maintaining corporate policies.

• Communicates with Leadership to provide timely, accurate information and status updates

• Applies expertise and leadership skills to define project objectives, develop detailed delivery plans, schedules and resource plans

• Collaborates with other Digital Technology regional Managers and business units to develop strategy in the environment to closely integrate with current business needs

• Actively identifies new areas for learning

• Uses newly gained knowledge on the job to mentor others, Guides the development of individuals' so that they can fulfill current or future job/role responsibilities more effectively, Provides career development and training for regional Engineers and communicates

• effectively, both written and verbally

• Provides digital technology Executive Support, manages the integration of vendor tasks & tracks and reviews vendor work

• Sets high standards of performance

• Assumes responsibility and accountability for completing regional assignments or tasks

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree in a related IT Field

• Minimum of 9+ years of IT experience in field services / infrastructure / team leadership

• Ability to work onsite at the Houston Intercontinental Airport

• Ability to travel up to 50%

• Strong verbal and written communication skills

• Ability to communicate solutions to both technical and non-technical audiences

• Good level of poise in high pressure environments

• Active commitment to self-development

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree

• 10+ years of IT experience

• Airline industry experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer

• Minorities/Women/Veterans/Disabled/LGBT