Senior Manager, Integrations & Technical Services

MDI Achieve New York City , NY 10008

Posted 3 weeks ago

MatrixCare is looking to bring on a Senior Manager of Integrations and Technical Services. In this role, you will supervise all Technical Services Analysts and be responsible for the quality of service provided to MatrixCare clients. Our Technical Services team engages in project management and service delivery for implementations, integrations, migrations, partner technical vendor management and ongoing support. As the manager, you will be responsible for assisting with recruiting, staffing, resource allocation, and performance management. Additionally, this person will collaborate with implementation, hosting, and client support to improve processes.

As our Senior Manager of Integrations & Technical services, you will:

  • Manage Interface Services for MatrixCare

  • Manage Technical Support for multiple products

  • Manage a team of 8+ interface and pharmacy analysts

  • Maintain and improve technical support needs for MatrixCare

  • Project manage stand-alone interface turn-ups for clients

  • Manage partner vendors from technical aspect engaging them to communicate needed technical changes for MatrixCare interoperability

  • Oversee certification of new vendor partners

  • Represent Client services in Planning and Process Improvement

  • Collaborate with managers in development, support, and implementation

  • Provide pre-sales technical support for Sales team

  • Generate white papers and other documents describing services

  • Collaborate with other groups in Operations to define cross-functional solutions to technical problems

  • Act as a lead for Technical Services in piloting of new MatrixCare offerings

  • Work with the Product team on optimizing interoperability offerings

  • Collaborate with hosting and manage escalation paths

  • Manage team performance

  • Position team for growth and align with strategic priorities for MatrixCare

  • Hiring, recruiting, and training of new staff members

  • Maintain and manage knowledge assets for technical services

  • Provide direction to Lead resources in perspective areas

  • Develop methodologies for corporate campaigns, such as migrations and other E.H.R. adoption needs

  • Consult with account managers and engage Key Accounts

  • Complete special projects and other duties as assigned

Skills and Experience needed for this position:

  • Degree in computer science or related field

  • Minimum seven (7) years' experience in Information systems or project management

  • Additional hands-on experience working directly with clients and vendors to implement software and integrations

  • Diverse background and strong ability to manage a variety of services; including interfaces, project management, business intelligence and technical support

  • Superior technical, communication, presentation, planning, and research skills, as well as proven results at providing successful, technological solutions

  • Experience working with web-based support

  • Ability to assess and implement effective training initiatives for technicians

  • Ability to assess and implement effective Installation policies and procedures

  • Ability to work closely with other managers, promote teamwork, and display recognizable leadership skills

  • Familiarity with "web-based" support a must

Why MatrixCare? Change the way technology is used to deliver healthcare. Build amazing products. Create ways to provide better care for the nation's aging population. Tackle complex questions to ensure optimal customer service. See your work improve healthcare each and every day.

About MatrixCare MatrixCare, a wholly owned subsidiary of ResMed (NYSE, RMD, ASX: RMD), is the complete solution for growing organizations that need to successfully manage risk in care delivery outside of a hospital. Current and multi-time winner of the prestigious Best in KLAS for Long-Term Care Software award, MatrixCare solutions are trusted by more than 15,000 organizations across the spectrum of out-of-hospital care. ACOs, skilled nursing facilities, senior living organizations, life plan communities (CCRCs), and home care, home health and hospice organizations depend on MatrixCare to help them connect, collaborate and prosper as we migrate to a fee-for-value healthcare system. In addition to purpose-built EHR components for any long-term, post-acute care setting, MatrixCare also includes solutions to systematically increase clinical quality: Enterprise Analytics, robust Clinical Decision Support and the industry's first Care Coordination platform to create a true, person-centric, e-longitudinal health record and enable providers to efficiently manage the populations under their care. Visit www.matrixcare.com for more information. MatrixCare is a registered trademark of MatrixCare.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Audit Manager Commercial Services

Crowe Horwath

Posted 1 week ago

VIEW JOBS 3/25/2020 12:00:00 AM 2020-06-23T00:00 Job Summary Our Crowe New York and New Jersey offices are growing. We're looking for future leaders, which means Partner career path for you. Are you up for the challenge? As a Senior Audit Manager on our fun, close-knit audit team, this is what your work entails: * Your primary focus will be on commercial clients. * Taking responsibility of client relationships with a variety of clients to build positive relationships. * Leading multiple teams and providing performance feedback to all members of those teams when engagements end. That takes dedication, but we believe in you and value your feedback. * Communicating with clients to manage expectations, ensure satisfaction, and lead change efforts effectively. * Promoting new ideas and business solutions that result in extended services to existing clients. We encourage you to be creative and become an expert so that you can make a difference at our firm. * Continue learning the latest developments and the firm's standards and policies. * Staying on top of industry developments and their effects on client's competitive position. * You will play a key role in future business generation by identifying new business opportunities through networking within industry. With your help, we will continue to grow as a firm. Company Overview Your Journey at Crowe Starts Here: At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us! Qualifications * 7 to 10 years of recent public accounting external audit experience, including 5-6 years of public accounting manufacturing& distribution and general commercial client experience. SEC experience is a plus. * Your skills should include organization, communication, technical, time management, and accounting and auditing as you work effectively with clients and adequately handle multiple engagements and teams. * It is important that you interact with clients, prospects, all levels of staff, and colleagues in a professional fashion. * We require prior experience with business development and preparation of proposals as well as supervising engagement team members and instructing them on completing assigned tasks. * This position requires you to be a licensed CPA in the state of New York or New Jersey or be able to be licensed in home office state. * Ability to work additional hours as needed and travel to various client sites. For this specific opportunity, we are seeking talented professionals for full-time or seasonal work arrangement options. About the Team: The Audit team at Crowe provides traditional attestation services as well as accounting and consulting on applying accounting principles. Audit professionals demonstrate deep specialization through an understanding of the market and business challenges their clients face and a commitment to audit quality. Though Crowe has six different business units, Audit is the largest practice. As for the Financial Services practice, Crowe is ranked #1 nationally for the number of audits for publicly traded financial institutions, according to SNL data. Learn more about our Audit team! Our Benefits: At Crowe, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. EOE M/F/D/V Crowe Horwath New York City NY

Senior Manager, Integrations & Technical Services

MDI Achieve