Claire's Accessories Hoffman Estates , IL 60179
Posted 2 months ago
As the Sr. Manager, Infrastructure Operations, you will lead the global IT Infrastructure Operations organization, including: Telecom Billing & Service Provisioning, Network Operations, AS400 Operations, and Systems Operations. In this position, you will be responsible for leading day-to-day operations, including: monitoring for issues, responding to alerts, managing managed service providers, negotiating contracts, managing budgets, and provisioning new telecom services.
Manage Infrastructure Operations and Telecom Billing & Provisioning teams
Act as an Infrastructure site lead
Manage Claire's corporate and retail IT infrastructure worldwide
Responsible for Telecom and operations budgets
Work with vendors, reviewing and negotiating contracts
Build and maintain strong relationships with business leaders and vendor partners
Manage a team of FTEs, contractors, and managed service partners
Use metrics to optimize the network and ensure availability and stability
Create and deliver SLAs, KPIs, issue tracking, and project updates to Sr. leadership
Oversee change, incident, request, and problem management within the team
Plan and track telecom projects, ensuring successful delivery on time and in budget
Optimize processes and proactively seek opportunities for improvement and savings
Work with engineering teams to suggest new technologies and improve existing infrastructure
Familiar with SoPs, runbooks, project plans, HLD, LLD
Develop and deliver progress reports, proposals, requirements documentation, and presentations
Proactively identify and communicate potential issues and devise contingency plans
Provide oversight, accountability, mentorship, growth opportunities, with a keen focus on creating high performing teams
Build high-performing teams through the development of individual team members and by recruiting, hiring, managing, and mentoring engineers
Enhance escalation procedures and workflows for the timely resolution of all issues within areas of responsibility
Participate in research of technology solutions in support of new initiatives
Ensure availability of all critical systems
Manage day-to-day network and telecommunication vendor relationships and hold vendors accountable to their deliverables
Resolve vendor issues and escalate as needed
Ensure comprehensive monitoring is in place and reliable
Qualifications
Bachelor's degree in Finance, Business Administration, Computer Science, Information Systems, Engineering preferred or equivalent experience
10+ years hands-on experience in IT Infrastructure Services, serving multiple domains, including: network, voice, and systems
5+ years in a leadership role with increasing responsibilities
Strong verbal and written communication skills, comfortable with a highly visible role
Experience working with and managing Managed Service Providers
Experience managing complex multi-million $$$ budgets
Exposure with contract creation, negotiation, and delivery
Capable of delegating tasks and mentoring technical teams
Experience managing parallel projects, creating KPIs, and developing relationships with key stakeholders
Strong organizational and management skills
Ability to efficiently manage a global team and a variety of projects concurrently
Experience designing and implementing large-scale infrastructure technologies a bonus
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Claire's Accessories