Senior Manager I, Learning And Development (Online Content & Communication)

Wal-Mart Fort Worth , TX 76102

Posted 2 months ago

Position Summary...

What you'll do...

In this role you will find yourself:

  • Monitoring design processes and direction by ensuring the online content and communications developed are consistent and accurate; attending project reviews at various project stages; attending strategic direction meetings to understand pending changes; identifying future online performance support needs; integrating those changes into both customer facing and associate online reference content; and communicating with business architects regarding future changes to business systems.

  • Directing development of complex training programs, performance support tools, online content and reference / knowledge base experiences by conducting research on best in class intranet, performance support and document management tools. Ensures alignment with technology and business support infrastructure.

  • Directing knowledge base and help center effectiveness by measuring and analyzing the connection between business results and performance support interventions. Creates reporting that identifies inconsistencies, deficiencies and trends to senior leadership.

  • Leading the development, evaluation, and implementation of online content and communications standards and governance by researching and benchmarking industry standards; defining and documenting standardized processes to ensure operational continuity; identifying opportunities to replicate best practices and processes; making recommendations for implementation approaches; providing process definition and management to the organization: ensuring leadership and implementation teams have necessary materials; evaluating development requests and determining their status; and managing the internal dissemination of workload through funnel management.

  • Driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

  • Providing supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.

  • Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

  • Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Other details of this role include:

  • Working cross-functionally with the design and development teams to ensure that the learner's moments of need are all accounted for and there is continuity between what the learner gets in training and what they get as online reference content and communications.

  • Driving the creation and execution of aligned upon standards for brand voice, writing guidelines and content categorization. Ensuring that the final product is easy to use for both associates and customers.

  • Spearheading organizational process improvements to drive speed to market and work out process inefficiency.

  • Providing program / project plans as part of large-scale priority initiatives. Detailing the product being produced, timelines and critical contingencies for on-time launch.

  • Working with the product team on required technology enhancements to improve the experience of the tool for both associates and customers. Drives the prioritization of these enhancements by clearly connecting the request to monetized return on investment.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications

Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 3 years' experience in adult learning, training

content development, or related area OR 5 years' experience in adult learning, training content development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Instructional Design Software, Leading a cross-functional team, Project Management

Masters: Human Resources, Masters: Learning and Development

Project Management

  • Project Management Professional

  • Certification, Six Sigma

  • Certification

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

"Walmart supports their associates. They really are like your second family away from home." - Adele Garcia, Global HR Operations

All the benefits you need for you and your family

  • Multiple health plan options

  • Vision & dental plans for you & dependents

  • Associate discounts in-store and online

  • Financial benefits including 401(k), stock purchase plans and more

  • Education assistance for Associate and dependents

Frequently asked questions

  • On average, how long does it take to fill out an application?

On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.

  • Can I change my application after submitting?

No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.

  • How do you protect my personal information?

Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

  • What are the recommended Internet Browsers for applying for open roles?
  • Internet Explorer 8.0+
  • Firefox 4.0+
  • Safari 4.0+
  • Chrome 12+

See All FAQs

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Senior Manager I, Learning And Development (Online Content & Communication)