Senior Manager I, Learning And Development (Online Content & Communication)

Wal-Mart Fort Worth , TX 76102

Posted 2 months ago

Position Summary...

What you'll do...

In this role you will find yourself:

  • Monitoring design processes and direction by ensuring the online content and communications developed are consistent and accurate; attending project reviews at various project stages; attending strategic direction meetings to understand pending changes; identifying future online performance support needs; integrating those changes into both customer facing and associate online reference content; and communicating with business architects regarding future changes to business systems.

  • Directing development of complex training programs, performance support tools, online content and reference / knowledge base experiences by conducting research on best in class intranet, performance support and document management tools. Ensures alignment with technology and business support infrastructure.

  • Directing knowledge base and help center effectiveness by measuring and analyzing the connection between business results and performance support interventions. Creates reporting that identifies inconsistencies, deficiencies and trends to senior leadership.

  • Leading the development, evaluation, and implementation of online content and communications standards and governance by researching and benchmarking industry standards; defining and documenting standardized processes to ensure operational continuity; identifying opportunities to replicate best practices and processes; making recommendations for implementation approaches; providing process definition and management to the organization: ensuring leadership and implementation teams have necessary materials; evaluating development requests and determining their status; and managing the internal dissemination of workload through funnel management.

  • Driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

  • Providing supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.

  • Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

  • Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Other details of this role include:

  • Working cross-functionally with the design and development teams to ensure that the learner's moments of need are all accounted for and there is continuity between what the learner gets in training and what they get as online reference content and communications.

  • Driving the creation and execution of aligned upon standards for brand voice, writing guidelines and content categorization. Ensuring that the final product is easy to use for both associates and customers.

  • Spearheading organizational process improvements to drive speed to market and work out process inefficiency.

  • Providing program / project plans as part of large-scale priority initiatives. Detailing the product being produced, timelines and critical contingencies for on-time launch.

  • Working with the product team on required technology enhancements to improve the experience of the tool for both associates and customers. Drives the prioritization of these enhancements by clearly connecting the request to monetized return on investment.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications

Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 3 years' experience in adult learning, training

content development, or related area OR 5 years' experience in adult learning, training content development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Instructional Design Software, Leading a cross-functional team, Project Management

Masters: Human Resources, Masters: Learning and Development

Project Management

  • Project Management Professional

  • Certification, Six Sigma

  • Certification

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

"Walmart supports their associates. They really are like your second family away from home." - Adele Garcia, Global HR Operations

All the benefits you need for you and your family

  • Multiple health plan options

  • Vision & dental plans for you & dependents

  • Associate discounts in-store and online

  • Financial benefits including 401(k), stock purchase plans and more

  • Education assistance for Associate and dependents

Frequently asked questions

  • On average, how long does it take to fill out an application?

On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.

  • Can I change my application after submitting?

No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.

  • How do you protect my personal information?

Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

  • What are the recommended Internet Browsers for applying for open roles?
  • Internet Explorer 8.0+
  • Firefox 4.0+
  • Safari 4.0+
  • Chrome 12+

See All FAQs

Recently viewed jobs

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Manager Engineering

Elbit Systems Of America

Posted 6 days ago

VIEW JOBS 11/24/2020 12:00:00 AM 2021-02-22T00:00 Overview At Elbit Systems of America (ESA), we spend our days working on exciting and meaningful innovative solutions that protect and save lives. From providing solutions for our warfighters and commercial pilots, to providing lifesaving medical instrumentation and homeland security technologies, the employees of Elbit Systems of America understand the value of their work and why we do what we do each day. We are looking for extraordinary people to join us in making a difference in the lives of others. We are currently recruiting for a highly skilled Senior Manager of Engineering C4I -- but we are looking for more than an impressive skill set. We are looking for the type of person who respects others for their knowledge, skills, and experience as individuals and as team members. We want someone who is highly ethical, honest, fair…because that's who we are. If you are the type of person who has high integrity and would thrive in an inclusive environment of camaraderie with your fellow teammates, we're confident you'll love it here. The Senior Manager Engineering - C4I is the functional leader of an Engineering team which consists of SMEs for the development of C4I solutions for command and control shelter solutions and tactical networking. This position supports the business units in their project execution requirements IAW established processes. The Senior Manager Engineering-C4I is responsible for the entire department operation and performance. This includes ensuring that projects are staffed and executed to plan and bids and proposals are properly supported. The Senior Manager is also responsible for personnel to include hiring, individual growth, disciplinary action, and other employee issues that may arise. The Senior Manager is expected to demonstrate strong leadership and communication skills and have the ability to work well with others. The Senior Manager Engineering-Hardware reports to the Functional Engineering Director. Responsibilities Responsibilities & Tasks: * Bids and Proposals * Support businesses in the development of Bids and Proposals IAW defined scope and objectives * Lead a team to provide innovative technical solutions to fit within budget and schedule constraints * Review and Approve all hardware bids generated by direct reports * Generate bids and BOEs IAW company policies, using historical data wherever possible * Plan/propose efforts IAW hardware processes tailored as appropriate for specific project requirements * Program Execution * Plan/support the planning and approve the hardware portion of project execution * Responsible for Cost/Technical/Schedule performance of hardware engineering activities * Function as hardware Cost Account Manager (CAM) or delegate CAM responsibility to direct reports * Manage hardware project scope ensuring budget/schedule changes are made with corresponding scope changes * Partner with Business Unit Program Managers, Engineering Directors, and Project Engineering Managers to ensure the project mission is being supported and executed * Coordinate with and support other functional disciplines to help ensure overall program success * Execute projects IAW approved processes, tailored as appropriate to meet specific project requirements * Staffing * Ensure programs are staffed to plan through direct hiring, contract labor, utilization of other ESA sites, and contract services. * Partner with Project Engineering Management to establish resource requirements * Support workforce planning activities IAW established practices * Planning * Establish capital, IT, Tools, and other non-personnel resource requirements * Lead/Support strategic planning for department execution improvement initiatives * Generate hardware development capability roadmaps providing insight into future capabilities and needs * Overhead * Ensure department compliance to budgetary flow downs, i.e. overhead rate, utilization, Capital, SW licenses, travel, training, etc. * Report status on key events, issues and activities to upper management as required * Provide weekly status reports * People * Hire personnel that have the required skill-sets and characteristics that exemplify company values * Provide real time feedback both positive and negative to direct reports * Prepare and deliver annual performance reviews to direct reports * Support annual merit program execution * Mentor junior and senior engineers * Participate in promotion planning and delivery * Grow technical and leadership skills in individual contributors * Where possible provide growth opportunities for individuals matching skills and desires with available assignments * Establish training plans for individual contributors * Ensure direct reports are properly trained for the assignments they are in * Use SPOT awards as a tool for above and beyond performance recognition * Establish/utilize SME's for various hardware domains * Address performance issues near real time * Review goals on a quarterly basis to make sure direct reports are on track to meeting their yearly goals. * Process * Support company level process initiatives and audits * Develop/mature flexible and tailorable HW processes that still ensure consistent project performance * Coordinate with other sites on best practices and implement changes as required * Conduct and document formal and informal design and peer reviews at key project junctures and milestones * Continually seek ways to improve efficiency and performance * Tools and Technology * Manages discipline critical tools, recommends improvement opportunities * Identifies key core technologies and assesses competence and gaps. * Recommends technology growth opportunities in support of current business and pursuits. * Expected Leadership Characteristics * Encourages and builds mutual trust, respect, and cooperation among team members * Fosters an environment where employees are valued and cost effectiveness and efficiency is rewarded * Clearly explains job duties, expectations, priorities, and follows up to ensure they are met * Explains individual assignments in the context of the larger organizational and programmatic picture * Provides direct reports with the tools required to do their jobs * Practices the philosophy of communicate, negotiate, elevate when dealing with others and instills this mindset in all direct reports * Delegates tasks as appropriate * Makes healthy use of conflict and disagreement to promote learning and expansion of team perspective to help develop innovative solutions to problems * Solicits and provides feedback in a timely manner to help improve performance * Arbitrates and makes key and sometimes unpopular decisions when required, explaining why the decision was made * Agile and open to change, embracing it to deal with unpredictable or unexpected events * Strong written and verbal communication skills * Assumes responsibility for their group's performance * Has strong moral character and integrity * Encourages controlled risk taking, supports team if risks are realized * Ability to decompose program or company vision into actionable tasks * Practices self-improvement * Looks for outside opinions and advice Qualifications Authorities: * Hire, terminate, counsel and evaluate the performance of your employees * Recommend, review, and approve capital equipment purchases * Recommend, review, and approve employee rewards and promotions * Access all the information needed in relation to the product or service of the business * Manage the implementation of the strategic plan for the group * Be fully knowledgeable of the AOP budget for the business unit for the current fiscal year and implement work changes in reaction to the monthly performance Business Relationships: * ESA Senior Management. * ESA departments; especially Quality Assurance, Program Management , Finance and Manufacturing. * ESA Assigned Customers. * ESA major suppliers. * Federal Government Agencies. * Military Branch Representatives. Education Bachelor's degree in Engineering or an equivalent discipline. Experience Required: Functional (Using Skill Set): 10+ years Management: 10+ years Industry: 10+ years Knowledge, Skills, Abilities Required (Unique and Measurable): * 10+ years relevant product development experience (Military products preferred). * Tactical Communication preferred. * Demonstrated leadership skills. * Strong written and verbal communication skills. * Cost Account Management experience preferred. * PMP certification preferred. Elbit Systems Of America Fort Worth TX

Senior Manager I, Learning And Development (Online Content & Communication)

Wal-Mart