The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.
The Senior Manager - Girl & Adult Digital Content Strategy will own the content and delivery strategy across the Girl and Volunteer departments. This position will establish, implement, and evolve a sound content approach that will ensure a consistent voice and methodology across departments, nimble enough to evolve with the future of Girl Scouting.
Develop and maintain all content related to our Space Science badgesas outlined in the Reaching for the Stars: NASA Science for Girls grant. Including, but not limited to: partnering with external SMEs on all content related to badges; writing badge requirements for Daisy-Ambassador; writing VTK content for Daisy-Ambassador; writing, designing, and maintaining VTK Meeting Aids for Daisy-Ambassador; providing additional copy and editing support for all content related to the Reaching for the Stars: NASA Science for Girls grant.
Own the end-to-end content strategy for Girl and Volunteer.
Design, lead and execute the vision of all digital and printed content for Girl and Volunteer departments, ensuring consistency across verticals.
Integrate this vision into all new content being created.
Create and own an efficient, cost effective, strategy for integrating this consistent approach into existing content.
Partner on business cases made for any and all deviations from the established content vision whether it be in style, format, or overall approach.
Socialize these deviations to the appropriate parties, creating informed organizational partnersprepared to defend our position internally and externally.
Establish strong cross-divisional partnerships to establish an actionable back/forward-forward/back approach to build a bridge between the existing and future state of our Girl and Volunteer content.
Create and own a tiered revision plan for digitized content.
Partner with external subject matter experts in developing program content.
Provide additional copy and editing support for all content.
Maintain/edit/update existing content across all grade levels and all channels (digital/print).
Degree or Equivalent Experience: Bachelor's degree in education, business or related fields, or equivalent relevant experience; Master's or Advanced degree certification in youth development or related field a plus.
Required Field of Study: Education, Business, Youth Development
Minimum Years of Experience: Five (5+) years of experience in youth-focused fields; Five (5+) years of experience in digital content development; Five (5+) years of experience in strategy development.
Team or project leaders within larger units where another layer of coordination is required; this includes a wide range of projects from those with limited scope to projects important to the future of the organization/movement.
Strategic planner with a demonstrated track-record of well-executed multi-year phased strategies within a matrixed environment
Knows how to synthesize input from a range of key stakeholders
Creative problem-solver and consensus-builder who can deftly manage competing expectations and creatively uses resources to deliver
Knows how to manage multiple priorities and multiple workstreams
Excellent written and verbal communication skills, including communicating complex information with clarity to diverse audiences
Demonstrated experience utilizing Microsoft Office particularly Word, Excel, Outlook, and PowerPoint
Girl Scouts USA