Senior Manager, Gas Operations

Black Hills Corporation Lowell , AR 72745

Posted 2 months ago

Job Specifications

Provide overall leadership and management for gas operations. Plan and direct all local operation personnel in the construction, maintenance and operation of gas systems. Actively participate as a member of the leadership team.

SALARY RANGE: $102,500 - $169,200 (Determined by the knowledge, skills and abilities of the applicant.)

REPORTING RELATIONSHIP: Director of Operations

LOCATION: Lowell, Arkansas

  • To learn more about our locations, please visit the locations page on our career website.
  • A Comprehensive Relocation Plan is offered for this position! Our benefits include but are not limited to home finding trip, transportation of household goods, temporary housing expenses, destination apartment search assistance, paid time off to move, transition and spousal career support, home finder and purchase assistance, relocation adjustment allowance, destination new purchase closing costs. Depending on individual circumstances, our benefit may also include trips home during temporary housing, renter's lease cancellation assistance, or home marketing and sale closing cost assistance and/or purchase closing cost assistance. Contents of our relocation program are subject to change and may vary based on position.


  • Participate in the strategic planning and budget processes for proactively contributing to the establishment of strategic goals for the company.

  • Establish business goals and objectives for gas operations that compliment overall goals and objectives. Communicate, monitor and review goals and objectives on an ongoing basis to ensure they are consistent with the overall goals and objectives.

  • Monitor and be accountable for the preparation of annual operating and capital budgets. Enlist support, analysis and recommendations from the Gas Utilities, Construction Services and Engineering groups into the preparation of annual operating budgets.

  • With support from the Gas Utilities groups, direct the development and execution of short-term and long-range planning for gas distribution systems.

  • Assist the Director of Operations in creating, implementing and managing employee development plans to ensure the safe, reliable and cost-effective delivery of services to customers.

  • Work closely with the leadership team and the Utilities Groups to efficiently integrate the work process and activities with other Utility group jurisdictions. Specific attention should be focused on the improvement of operational efficiencies, heightened safety awareness and performance, reduction of costs, enhanced regulatory relations and delivery of excellent customer service.

  • Provide overall leadership, management and direction for the Gas Operations Team.

  • Develop leadership skills for direct and indirect reports.

  • Create and maintain a workplace environment within the gas operations group that promotes diversity, safety, fair and equal treatment of employees, open communications and the highest standards of ethical behavior.

  • Ensure all policies, procedures and work rules are clearly communicated and applied consistently throughout the gas operations group.

  • Strive to maintain the highest standards in the employee appraisal system. Ensure performance appraisals contain specific and measurable goals, as well as suggestions for the improvement and continue development of the employee.

  • Maintain strict compliance with all environmental and governmental regulations, corporate policies and procedures and laws.

  • Foster an environment within the gas operations group that encourages new innovations and ideas.

  • Provide overall leadership, management and direction. Plan and direct all local operations in construction, maintenance and operation of the gas system.

  • With support from the Gas Utilities Groups, monitor all applicable rules, regulations and codes that govern gas construction, maintenance and operation. Ensure operations and maintenance procedures reflect compliance and all personnel are adequately trained.

  • Ensure that financial, operational, safety and customer service goals are developed, communicated, monitored and achieved.

  • With the support from the Gas Utilities Group, provide direction and oversight for the gas maintenance programs. Ensure that the planning, management and execution of these programs are performance based and monitored.


  • Responsible to maintain knowledge of DOT regulations and requirements, coordinates with Gas Engineering & Standards to assure DOT regulations are understood and communicated.

  • Accountable to oversee and monitor audits, take corrective action as needed.

  • Participate in all scheduled OPS audits and drive follow-up actions as needed to assure in compliance.

  • Construct/coordinate gas incident investigations as required.

  • Responsible for Public Official Training & Public Awareness Advertising.

  • Provide high level customer service to support the growth and retention of business customers.

  • Promote and expand Black Hills Energy as a full-service energy company.

  • Create an awareness of value of Black Hills non-regulated services.

  • Lead business acquisitions initiatives including due diligence and public advocacy.

  • Build successful relationships with communicate leaders in towns with municipal utilities.

  • Responsible for strategic development of non-regulated (technical services) initiatives.

  • Accurately forecast annual non-regulated technical services revenue margin goals.

  • Train operation employees to understand and speak to technical services within service territories.

  • Maintain existing service contract database.

  • Maintain the BHC safety culture.


  • Minimum of (10) ten years of relevant experience required with increasingly progressive leadership and management in the utility field.

  • Bachelor's Degree in Engineering, Business Administration or other relevant field or an equivalent combination of education and experience required.


  • Knowledge of gas system construction, operations, maintenance standards, procedures and governmental regulations.

  • In depth knowledge of the Gas Operations processes and work practices.

  • Extensive knowledge of DOT and OQ compliance regulations, O&M manual and government compliance.

  • Proven leadership and interpersonal skills.

  • Demonstrated ability to develop, monitor and accomplish strategic goals.

  • Demonstrated ability to self-direct workload and prioritize business needs.

  • Possess strong oral and written communication skills. Ability to articulate, communicate and influence.

  • Ability to effectively manage multiple major projects simultaneously.

  • Demonstrate the ability to represent the Company in front of various stakeholder, employees groups, major customers and regulatory agencies.

  • Ability to make decisions based on the factors and ability to work under stress and deadlines.

  • Tracking / monitoring skills.


The mental and physical descriptions are representative of the activities an employee in an office job performs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements:Understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Understand complex problems and to collaborate and explore alternative solutions. Make decisions which have significant impact on the immediate department.

While performing the duties of this job, the employee continuously accesses, inputs, and retrieves electronic information and communicates regarding the information. Employee frequently moves about the office space. Employee may occasionally: crouch, push, pull, and reach. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or continuously to lift, carry, push, pull or sitting most of the time. Jobs are sedentary if moving about is only occasionally and all other sedentary criteria are met.

Work environment: Routinely perform work indoors in climate-controlled shared work area with moderate noise level. Willing to travel up to 25% (e.g., 1 week or 5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job and the employee must have proper licensing to operate a motor vehicle.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the collective bargaining unit agreement will apply.

About our Company: We are a customer focused, growth-oriented utility company that is devoted to our communities. We have a mission to improve life with energy and a vision to be the energy partner of choice. Our diverse culture sparks unique perspectives, opening doors to new ideas and possibilities. Based in Rapid City, South Dakota, we have over 2900 employees and serve 1.2 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package: annual incentive program (based on percentage of eligible earnings), 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, military leave differential pay, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.

Black Hills Corporation does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

Black Hills Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

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Senior Manager, Gas Operations

Black Hills Corporation