Senior Manager, Facilities & Operations

Job Description:

Fidelity Real Estate Company (Real Estate) is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. Our philosophy is customer-centric - everything we do focuses on delivering solutions that meet the needs of our customers at all levels. We run more than 11 million square feet of space in the United States and overseas, including thirteen North American and six international locations, four data centers and more than 200 retail investor centers.

This role reports to the Director, Facilities and Operations, in this role your primary responsibility is ensuring a consistent delivery of outsourced facility management services, in support of our broader Real Estate objective of ensuring that Fidelity business units, associates and visitors in the assigned region receive a consistent, high level of service.

In partnership with our outsourced facility management alliance partner, the Senior Manager, Facilities and Operations will oversee all operational aspects of circa 2 million square feet of office space, across 5 properties in Boston, Massachusetts. To do this the Senior Manager will collaborate with many groups inside and outside of Real Estate, which requires a strong focus on collaboration, communication, and interpersonal abilities.

This Senior Manager will strive for the highest degree of operational excellence; workspace health & safety; business resiliency through documented process, procedures, policies and playbooks, the provision of our facilities to the highest level of working order, ensuring that they provide a safe, clean, comfortable, and productive work environment for our business units, associates, and visitors.

The Expertise and Skills You Bring

• Bachelor's degree in business, facilities management, engineering, or other related area is preferred.

• 5+ years of real estate management experience with increasing responsibility is preferred.

• Experience of vendor management, performance management, governance, compliance, and risk management.

• Ability to lead operational initiatives that get results, from initiation through implementation.

• Experience within the Financial Services industry is also valued.

• Physical requirements include walking through buildings and occasionally performing light-duty activity such as moving IT (Informational Technology) equipment.

• May need to work occasional extended hours (morning or evening) to support projects or activities.

• Demonstrated success in property management, asset and facilities management, vendor management, real estate finance/accounting, event & incident management, project management.

• Ability to influence decision-making through written and verbal communications grounded in data and insights.

• Have a consumer-first mentality with ability to identify and deliver against unmet needs.

• Excellent communication and social skills and a proficiency to influence others and forming relationships.

• Exhibit confidence in communication with senior leaders, with a professional presence and communications

• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic.

• Detail oriented with outstanding prioritization skills.

• Highly inspired with a can-do approach and ability to problem-solve through a collaborative, unselfish, and team-oriented approach.

• You are proficient with Work Order Systems and Microsoft Office suite.

The Value You Deliver

• Ensuring outsourced resources provide quality property and facility management services, per their contractual agreement, with a focus on risk mitigation and operational excellence.

• Proactively find opportunities to improve the onsite work environment, advancing workspace feedback, tracking issues for resolution, and measuring the success of engagement efforts.

• Partnering across the Real Estate teams to align on priorities, develop and implement regional programs and projects.

• Ensure the local site is functioning to quality standards and making recommendations when repairs or updates are required.

• Know and be able to implement building safety plans.

• Understand, recommend, and apply standard methodologies to optimize associate and visitor experience, exercising discretion in guiding associate behaviors.

• Responsible for solving associate issues needing market level support.

• Managing to global experience standards and standard operating procedures

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.