Senior Manager Digital Technology - Source To Pay

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology:

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

Senior Manager

• Digital Technology

• Source-to-Pay Product Management, will be responsible to:

• Provide technology leadership and drive Source-to-Pay technology transformation roadmap and execution in the fast paced environment

• Bring 'out of box' thought leadership to take Source-to-Pay to the next level of process efficiency and automations to scale us thru our next phase of growth

• Manage IT applications for Sourcing, Procurement and Vendor Management

• Manage and nurture relationship with business teams and their satisfaction with IT delivery

• Partner with senior leadership on business side in setting strategic direction & OKRs (Objectives and Key Results), ensuring the efficiency of core processes and aligning with ServiceNow enterprise technology direction

• Operate in a 'Product Mindset' mode that puts Source-to-Pay users and their customers at the center of all programs, processes and systems design, delivering best in class experiences to achieve set OKRs (Objectives and Key Results)

• Leverage business process knowledge and expertise in Source -to-Pay area to drive business process improvements

• Partner with business and enterprise & solution architecture group to select right technology platform and solutions for source-to-pay. Take effective buy vs. build decisions based on the business requirements and products available in the market place.

• Lead, direct and conduct, as applicable, various business workshops to drive business process assessments, requirements, standardization

• Build proofs-of-concept (POC) for potential new solutions and technology

• Effectively initiate, plan, schedule, control, lead and deliver multiple complex and high priority initiatives by collaborating with stakeholders across the organization and building effective business partnerships / relationships

• Create and present functional and technical design including data analysis to the business team, and gather feedback to influence solution design and approach

• Work with the Development/QA team to build/test relevant applications based on business requirements, need

• Influence and drive System Integrators (SI) strategy and approach to cater to deliver business objectives through technology initiatives

• Keep leadership updated by providing regular reports on various initiatives and OKRs progress.

• Lead and continue to develop a team of techno-functional professionals across multiple locations and time zones ensuring continuous qualitative delivery and maximizing systems effectiveness

• Inspire and motivate team to set the bar higher, take appropriate risks, take ownership & accountability

• Remove roadblocks, close gaps, manage/mitigate risks to ensure delivery on time and on budget

Qualifications

To be successful in this role you have:

• Overall 10+ years of experience in the role of Business Process Analyst, Business Systems Analyst, Solutions Architect and IT Applications Manager

• Experience in SAP source-to-pay products such as S4/HANA, Ariba, OpenText-VIM is must

• Experience / exposure to ServiceNow Finance and Supply Chain products will be added plus

• Experience and understanding of SaaS business environment

• 3-5 plus years of experience in the role of Manager / Sr. Manager

• Ability to interact with all levels of business users (end-users/executives)

• Deep expertise and working knowledge of end-to-end business processes as regards to Source-to-Pay and Internal IT operations

• Demonstrated experience delivering in both waterfall and agile methodology

• Excellent communication skills with the ability to impart ideas in both technical and user-friendly language

• Highly motivated and driven, with keen attention to detail and the ability to multi task in a self-managed environment

• Problem solving expertise and analytical skills with complimentary written and verbal communication skills

• Proficient with analyzing complex information and reporting status to executive leadership in a concise and consistent way

• Proven ability to lead and develop high performing teams in a dynamic environment

• Experience in managing technology partners, vendors

• Master's or Bachelor's Degree in Management Information Systems, Computer Science, or related field of study.

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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