Senior Manager, Digital Product Management

Company Description

Blend360 is an acclaimed, forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for our Fortune 500 clients. Our trajectory is one of continuous expansion, emerging at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence.

Job Description

We are seeking a Sr. Manager of Digital Product Development to support our Fortune 100 financial services client's Enterprise Communications & MarTech Experiences (ECMX) team, a global organization that sits within Enterprise Digital & Data Solutions (EDDS). The ECMX team serves as a marketing services center of excellence with the charter of powering high-quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech and MarOps solutions.

The individual will be experienced in digital product management and will partner closely with partners across global Product, Technology, Operations and Marketing to deliver new capabilities that enhance customer digital experience at scale, increase merchant satisfaction, and drive revenue. The ideal candidate will inspire multiple stakeholders and key business partners about the potential of our client's digital products, develop creative solutions to meet each partner's needs, and support the ongoing growth of the ECMX organization.

The Details:

• Location: Hybrid in NYC (3 days per week onsite required in lower Manhattan area)

• Duration: Through end of 2024 with possible extension or conversion to hire

• Benefits: We do offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Pretax Commuter Benefits, and an incredibly supportive team cheering you on!

What you'll do:

As a Sr. Manager of Digital Product Development, you will play a critical role within a team that supports many enterprise business priorities throughout the customer lifecycle focusing on driving customer loyalty, spend, and merchant satisfaction.

• Identify opportunities to leverage digital rewards and offers to meet the needs of new and existing customers.

• Understand the competitive landscape of offers platforms and digital innovation in focus markets.

• Drive the roadmap, prioritization, and end-to-end product development for new product enhancements.

• Partner closely with stakeholders across the globe, including Technology, Data Science, Marketing teams across various Business Units, EDDS, Compliance, Legal, Brand and others to communicate the product vision and high-level business needs for enhancements.

• Contribute strategic insights & forward-thinking ideas to continuously evolve and improve the product offering and value proposition.

• Produce reporting scorecards and presentations as required for leadership/partner updates.

• Understand the current marketing offers channel landscape and identify ways to drive incremental enrollments and redemptions.

Qualifications

• Experience working in digital product development with experience launching digital experiences from start to finish.

• Familiarity with all digital channels including mobile app, web, and email.

• Familiarity with International Card Benefits and cross-border customer use cases.

• Ability to manage multiple stakeholders (and time zones) across the US, EMEA, APAC and more.

• Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve outcomes without direct authority.

• Ability to manage multiple business and technology workstreams, as well as the strong organizational skills necessary to do so.

• Skilled in Agile product development methodologies and comfortable with collaboration tools.

• Ability to work with white space to help design technical solutions to solve complex business problems.

• Ability to analyze data to determine priorities, opportunities, and issues with the product.

• High-caliber presentation skills, both in terms of preparing and delivering a strategic vision to large groups and senior leaders.

• Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change.

Additional Information

This role is not eligible for immigration sponsorship.

The pay range for this role is $60-65 per hour. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.

A diverse workforce is a strong workforce

To deliver growth at BLEND360 and for our clients, we believe as a Talent Solutions Company, we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success. We are determined to have equality in the workplace, within our team and as an extension of our clients' team.

BLEND360 is an equal opportunity employer.