Senior Manager - Data Governance & Management

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At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Commercial Services (GCS) division of American Express is the global leader in the Commercial Payments Solutions space. We know our customers are busy and make it our mission is to help them get business done. We operate with a customer-focused mindset in absolutely everything that we do, delivering solutions to meet the unique needs of our clients.

The Commercial Data Office (CoDO) is an exciting and fast-paced, entrepreneurial team delivering the data strategy and innovation for GCS. Through a collaborative partnership with the Enterprise Chief Data Office, CoDO aims to unlock new data opportunities, ensure best-in-class data operations, and maximize growth and retention by supporting product, marketing, and segment strategies.

As a Senior Manager of Commercial Data Management you will leverage your knowledge of Commercial data along with your expertise in Data Management to ensure we deliver high quality data to power strategic initiatives as well as impress our GCS customers by meeting and exceeding their data needs. You will work collaboratively with global cross-functional teams, including business and technology partners and stakeholders to maximize the value of our commercial data. You will play a key role in modernizing the management of our GCS data assets and implementing an inspirational Commercial Data Governance program. You will provide guidance and support for GCS data stewards while collaborating with the Enterprise Data Office to ensure alignment and consistency within our Commercial Data Governance practices. You will help drive key data components of the CoDO strategy, roadmap, services and tooling for Data Management functions like data security, data privacy, data policies and data sharing.

Responsibilities may include:

• Provide consulting on best practices and value proposition for Commercial Data stewardship and Data Governance

• Collaborate with domain owners and Enterprise Data Governance to implement enterprise level data management and governance policies and standards within GCS

• Develop and support a community of GCS Data Stewards by creating GCS specific Data Governance frameworks, operating model, training materials and scorecard

• Provide consulting to GCS business and product owners on Data Management practices such as data security, data quality, data sharing, meta data, reference data and master data

• Become an expert on data sources, GCS customer data needs, user access security, data policies and data sharing standards across our GCS data assets

• Create and own the Commercial Data Governance playbooks and standards, as well as provide consultation

• Promote and manage data lineage; to capture the end to end flow of data from enterprise and 3rd party data sources into GCS systems and reports

Minimum Qualifications

• In-depth knowledge of data management concepts and practices such as data security, data quality, meta data, reference data, master data

• Working knowledge of Data Governance concepts and frameworks required

• Understanding of privacy, risk, compliance and regulatory concerns and ability to articulate the impact to partners and stakeholders

• Knowledge of data modeling concepts and ability to interpret data modeling diagrams

• Strong attention to detail with a relentless focus on delivering accurately, efficiently, and with high quality

• Proven track record of thought leadership and influencing, collaborating with cross-functional teams to produce measurable results

• Ability to facilitate discussions across a range of participants from technical members to business partners, across all levels in the organization

• Confident taking on high importance initiatives that are ambiguous in nature, driving them to completion with minimal supervision and demonstrating a sense of ownership

• Exceptional ability to demonstrate good judgement and structured decision-making, with the ability to drive and deliver on multiple priorities simultaneously while working both collaboratively and independently

• Excellent written and verbal communication, capacity to articulate complex data management solutions in a clear, concise way to a non-technical audience

• Excellent interpersonal and relationship building skills

• Willing to challenge the status quo, learn new skills, innovate and have fun in the process

• Bachelor's degree in computer science, computer engineering, other technical or business discipline, or 5+ years of equivalent work experience

Preferred Qualifications

• Prior experience implementing Data Governance programs is a plus

• Experience working in Big Data repositories

• Familiarity with Agile project methodology and tools such as Rally/Jira

• Project Management experience and Microsoft Project expertise

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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