Senior Manager-Digital Product Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

At American Express we are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

In order to deliver on a seamless and connected customer experience across channels, the Product Experience Frameworks (PXF) team is driving the roadmap and strategy for American Express. PXF (AKA Team Horizon) is an ecosystem of experiences and framework products that enable fast, scalable, and consistent application development, transforming how the Enterprise can drive customer satisfaction, improve product and development experience and while increasing web interoperability.

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express' payment and related services to life through our digital experiences.

As Senior Manager, Content Management System, you will own and drive the content management and delivery platform for americanexpress.com, collaborating with a set of experienced product managers to define how we create, publish and deliver content to americanexpress.com and mobile applications to enable contextually-relevant customer experiences.

You'll work closely with our marketing technologies, analytics, machine learning, personalization, servicing, merchant, consumer and commercial teams to ensure they have the content and editing tools they need to build the best of the best web experiences. You'll measure your success according to rigorous metrics and reported customer satisfaction. Since your platform serves a significant proportion of American Express web traffic across tens of thousands of pages, you will operate at the center of a large community of users, finding ways to improve the efficiency of how we deliver software at scale, and ensuring your products are flexible enough to support a wide variety of needs.

Responsibilities

• Develop excellent working relationships with a diverse set of stakeholders from our marketing, servicing, technology and analytics teams, helping them understand how they can use your products to build smarter experiences.

• Balance the team's needs, stakeholders' needs and the company's needs at the same time, with the ability to rationalize priorities calmly and communicate clearly.

• Conduct competitive analyses and identify opportunities for the Enterprise content management systems.

• Define and articulate the roadmap for the Enterprise Content Management System with clearly defined business metrics and targets

• Form hypotheses, define metrics, analyze KPIs, and collect customer feedback in order to continuously improve the content management system and refine the roadmap

• Define features, write acceptance criteria and design business flows, prioritize the Engineering team's sprint backlog, and participate fully in Scrum ceremonies to promote agility in your product team.

• Drive the adoption of the platform and develop relationships with key platform users

• Work closely with Engineering leadership to develop best-in-class features like experimentation capabilities, visual editing capabilities, personalization capabilities, workflow automation

• Support the user community through technical and strategy consultations, and build a community of practice around the platforms

• Understand legal and compliance requirements around how content is presented to users and how consent management interacts with personalized content delivery

• Participate actively in solutioning business problems, mastering a complex enterprise technical landscape, to help the team select the optimal approach to problems involving many systems and technologies.

• Manage product analysts who support you in delivering the product

Qualifications

• Product Manager with 5+ years' experience of complex technologies.

• Experience with Enterprise-wide global deployments of Content Management Systems, preferably Adobe Experience Manager.

• Experience in implementing and managing Headless Content Management solutions.

• Understanding of content management and delivery ecosystem (CDNs, web analytics, targeting and personalization, A/B testing, page performance), and of core front end technologies (HTML, CSS, JS).

• Track record of delivering roadmaps for technical products.

• Ability to work with software development teams, data engineers, and data scientists to launch and improve platforms related to content, experience, search & analytics.

• Excellent communication, diplomacy and collaboration skills to build trust and confidence with stakeholders.

• Experience defining user needs and frameworks for customer facing products.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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