Senior Manager - Digital Product Mgmt

You Lead the Way. We've Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Join Team Amex and let's lead the way together.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let's lead the way together.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

your professional development. Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization's vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

As a senior Product Manager, you will help us create technical products and services that accelerate software delivery across the Amex ecosystem while driving consistency and developer satisfaction. You will identify and prioritize product opportunities and guide execution in partnership with the wider Developer Experience organization. Your customers will be Amex software developers working globally across all lines of business. Your work on delivering roadmap for products that developers use and will be a critical part of delivering an intuitive, comprehensive developer platform that unlocks software developers' innovation and serves as a foundation to enhance and elevate their delivery. This role is an opportunity to have an incredible impact on how enjoyable and effective it can be to architect, code and ship software that makes Amex an essential part of our customers' digital lives.

How will you make an impact in this role?

Deeply understand the company's highest-level business strategies and the global regulatory landscape as it relates to our mission. You will balance competing partner needs and timelines and make choices about what to focus on.

Shape our product strategy and roadmap by identifying and prioritizing capabilities and features to achieve our objectives. You will engage in detailed customer discovery with a focus on user needs and define outcomes that are meaningful to them. You will build focus for our team through OKRs and monitor product health with quantitative KPIs

Drive our product initiatives forward through idea generation, data-driven experiments, and decisive action. You will instill a sense of collective ownership that motivates us to deliver more value to our customers over time. With your engineering and program management partners, you will sense and solve when the team is running into problems

Work hands-on to plan and implement product delivery as well as leading a small product management team

Manage project work through completion of delivery on assigned projects and ad hoc efforts. Support multiple projects simultaneously. Coordinate with internal teams and customers to launch solutions, ensuring execution of training and communication plans. Measure and document results of implemented solutions.

Work closely with stakeholders (such as the Developer community, customers, business development and the open-source community) to understand needs and priorities

Facilitate / Engage in technical discussion for product solutions.

Be the "voice of the customer" during specification and development stages

Understand the overall market, competitors, and open-source technologies

How will you help improve the overall business value?

• Market research and bringing outstanding products to our developer community

• Develop roadmap of futuristic vision for Applications on Prem and on the Cloud

Minimum Qualifications

• 7+ years proven experience in a technical role: technical product management, project management, solutions engineering or similar roles:

• Proficient in the use of productivity tools necessary to capture requirements documents like JIRA or Rally, Confluence, SharePoint

• Good understanding and working knowledge CICD & Collaboration tools concepts that are leveraged at enterprise scale

• Good understanding and working knowledge of how CICD products integrates with Agile Management products and the intersect to help build an overall SDLC journey and exhibit business value with its implementation

• Good understanding and working knowledge of the CICD & Test / Scan concepts that are leveraged at enterprise scale

• Deep understanding and implementation experience of Business Insights for measuring Developer productivity based on the tool analytics

• Excellent written and verbal communication skills, and presentation abilities

• Gathering Success Stories from our customer community and be able to leverage that to help increase marketability of our products

• Experience in Handling production Implementation and Incidents, with care for customers with change management

• Feedback loop of customer sentiments into the product backlog

• Prioritization of product backlog based on data and not sentiments or biggest voice in the room.

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience with end-to-end product delivery

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications:

Experience in building and driving adoption of new tools

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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