Senior Manager - Content Development

Ciena Corp. Remote Site , PA

Posted 2 months ago

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

This role can be remote in North America .

  • What will you do at Ciena as a Senior Manager - Content Development?

Are you the dynamic and versatile Senior Manager who will join the Ciena Product Documentation Development organization?

Can you contribute and lead the evolution, development, and maintenance of the Ciena's Technical Publications that are key to the business?

Can you earn the respect of brilliant colleagues, working across multiple time zones in a global team of innovators and business geniuses?

If so we are looking for a Senior Manager to lead across multiple information development teams applying industry best practices to deliver quality technical publications that improve and modernize our customer experience.

Lead, encourage and empower a team of cross-portfolio technical content development leads and content developers to meet teamwork you're doing including prioritization across all product platforms.

The Responsibilities:

Operational

  • Lead and encourage multiple information development teams using industry standard methodologies and trends; topic-based DITA authoring methodology, processes, and tools (Framemaker, AEM, TMS, etc )

  • Lead and encourage teams in executing transformation initiatives that improve user experience in consuming technical content on multiple outputs and platforms that align with industry standard methodologies and trends.

  • Understand, rationalize, prioritize, and execute requests against the company, product, and objectives while leading an end-to-end content development process in a team of hard-working individuals in a dynamic multi-functional packet optical, routing/switching and network management development team environment across global R&D locations.

  • Execute strategies for improving document efficiencies and customer documentation experience to ensure scalability, resiliency, cost-effectiveness, and maintainability.

Collaboration

  • Facilitate communication across multiple teams and partners, prioritize according to effort and company goals.

  • Collaborate with content team leads to develop team, workload, priorities, and project status reporting at various multi-functional coordinated Project Team (CPT) meetings.

  • Coach, mentor, nurture and empower your content development team to develop high-quality single-source technical content, publish on time on various output platforms and all within budget.

Are you right for this role with these qualifications?

  • 10+ years of experience in the telecom industry (optical, packet, routing, switching & network management);

  • Minimum of 5 years in information development and publishing, working with different technologies and multiple concurrent product lines;

  • Demonstrable experience in executing various content development methodologies and workflow tools in DITA topic-based authoring methodology, Adobe Structured FrameMaker, AEM CCMS and Translation Management Systems (TMS);

  • Demonstrable experience with Agile development processes, including development of customer documentation in an Agile R&D environment across multiple geographical locations;

  • Demonstrable ability to deliver sophisticated technology solutions requiring coordination across multiple content development and infrastructure teams;

  • Bachelor's degree in Engineering or equivalent.

About Ciena

Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest- those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.

Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With Ciena's highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena!

Being You @ Ciena

As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual's strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination.

Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.

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Senior Manager - Content Development

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