Senior Manager, Collections

Major Responsibilities:

• Responsible for the direct management of part of the collection team, including performance reviews, training/mentoring and maintaining a positive work environment.

• Ability to mentor collectors and assist when accounts need to be escalated

• Able to maintain a small portfolio while also managing staff

• Review collection efforts to ensure use of proper and timely collection techniques when making demands for payment, including use of phone and email

• Maintain customer receivable accounts within Company guidelines.

• Collections per contract and invoice terms.

• Work to improve processes for proper invoicing and reduction of errors.

• Analyze, reconcile and report on customer activity.

• Manage files, records, transactions and other office procedures.

• Review individual and/or commercial customer files to identify and select delinquent accounts for collection.

• Reconcile customer statements/billings and work with Hub sales representatives to improve collections and customer knowledge of credit, billing and collection policy.

• Minimize bad debt risk and maximize accounts receivable collections.

• Inform credit team when customer is not adhering to payment terms and may be a credit risk moving forward

• Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications:

• Bachelor's degree in Finance, Accounting, or related field.

• Five years' experience in Commercial Collections, three+ years' experience managing a Collections team of at least 5 members.

• Strong knowledge of compliance regulations and risk management framework.

• Strong communication, interpersonal and leadership skills.

• Proficient with Microsoft Office, including Intermediate Excel skills

• Ability to maintain confidentiality and trust around sensitive compliance issues.