Senior Manager, Client Technical Product Support

ADP Technology Services, Inc. is hiring a Senior Manager, Client Technology Product Support in our Alpharetta, GA location.

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you! Ready to design what's next?

To thrive in this career, you'll need to be enthusiastic, eager to learn, and take on stretch assignments. You strive to learn new technologies and find ways to incorporate what you learn into building your results. You'll be curious, persistent, and at times persuasive.

As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

WHAT YOU'LL DO:

• Build Teams that thrive. As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive.

• Learning. You're always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a "learn as you go" approach with a willingness to figure out new ways of doing things.

• Create Results. You're proactive and hands-on.
  
  When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, it's as polished as you could make it.

• Continuous Learning. You will actively collaborate with other associates to share ideas or show what you've learned. You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients.

• Variety of work. There is no typical day. You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad hoc requests from your peers in other departments.

• Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive-level communications on milestone achievements.

• Challenges. Inevitable challenges will arise, and we'll rely on you to look for a solution.

• Responsibilities. Responsible for overseeing the development and execution of scripts to ensure application code meet business requirements and performance standards.
  
  Resolve support tickets related to application functionality and performance and system availability. Leverage tools, including JIRA/Confluence, as part of document management and issue findings. Support client and partner integration by identifying technical issues and providing resolution, perform research to enable continuous improvements, and implement best practices and procedures to ensure software application design and systems adhere to standards.
  
  Participate in research, diagnoses, troubleshooting and identifying software solutions to resolve issues, gather pertinent information to recreate end-user scenarios to resolve complex issues, and track issues reported. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams and provide answers to clients and partners by identifying problems, researching answers, and guiding end-users through corrective steps. Lead others to solve complex software problems and recommend best practices to improve software products, processes, or services. Utilize complex technologies, including REST web services, JSON, PHP, Java, Python, OAuth, SAML, and OpenID Connect.

TO SUCCEED IN THIS ROLE:

• Education and Qualifications/Skills and Competencies. Bachelor's degree in Computer Science, Software Engineering, Biotechnology, Information Systems, or related field of study plus five (5) years of related experience required. The company will also accept a Master's degree and two (2) years of related experience.

• Work Experience. Two (2) years of experience must include: Working with large scale secure systems; Working within an API ecosystem; Using APIs to investigate and resolve complex technical issues; Collaborate with development teams to address production critical issues and implement necessary fixes; API design and architecture; Collaborate with highly technical teams, product management, and senior leadership to align API support and infrastructure management with overall company goals and strategies; API security; Utilize existing models and automation tools to proactively address potential API issues; Secure transactions via API's; Oversee business critical clients and supporting escalations; SOAP Web Services; REST Services; HTTP/S, TCP/IP, SFTP, FTPS, and FTP; Integration frameworks, including Apache Camel; Software development experience using Java, Python, J2EE, MySQL, Micro-Services, Spring or Hibernate; Triaging production issues using monitoring solutions such as Splunk or AppDynamics; Machine Learning Models including Traditional Models (Linear/Logistic or any CART models), Deep Learning Neural Models and frameworks (Keras/TensorFlow); Provide insights on how technical support, infrastructure, and API services can enhance products and drive business growth; Communicate with external users to understand their API-related needs and provide timely solutions; Creation and maintenance of comprehensive API documentation, ensuring its accuracy and user-friendliness.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.

• Deliver at an epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems.
  
  No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.

• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more.

We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

For more information please visit: jobs.adp.com

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.