This position manages and directs the overall operation and administration of factory sales and fleet lease operations of the auction. The position acts as a liaison between the auction and commercial accounts in regards to accuracy and quality of vehicle preparation. Key responsibilities include maintaining positive relationship with commercial accounts customers, developing new business, and providing quality service.
Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems
Review and verify information on block summary dealer handouts, expense summary and recap reports. Verify pre-sale and after-sale audit
Submit weekly account reports to the sales, operations and the general management, such as inventory status reports of aged, rejected and repurchased units
Provide weekly inbound volume expectations to the vehicle entry manager based on transportation data and sale lineup/client mix
Provide schedule of sale line-up to lot and recon managers for proper routing of vehicles, coordinating aged units first
Maintain and develop staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities
Counsel and discipline employees as necessary
Plan, monitor and evaluate job performance, and conduct performance appraisals
Establish and maintain close working relationships and good rapport with major commercial accounts
Develop new accounts through personal and telephone contact with potential customers and increase level of consignment with existing customers
Provide progress reports to sales staff and other managers as necessary to increase commercial business
Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
Enforce all company policies and procedures related to employee and customer conduct
Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, and Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support
Keep all contracts and auction manuals updated and available for employee use
Manage and direct the efficient movement, pick-up and delivery of commercial and consignment vehicles to and from the auction as requested by clients
Coordinate and review customer files and account records with appropriate managers to efficiently monitor aged inventory and title delays
Walk/Audit sale line with clients to ensure quality standards are met
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
May be required to drive vehicles on the lot, valid clean drive record required.
Perform other duties as assigned by management
High School Diploma or equivalent required
Bachelor's degree in Business Administration or equivalent preferred
Minimum of 3 - 5 years managerial experience required
Knowledge of local and State titling laws preferred
Experience in the automobile or Auction industry required
Strong communication and interaction skills required
Effective management, leadership and organizational skills required
Ability to sit, stand and walk for prolonged periods of time. Vision abilities required.
Good computer and software knowledge, as well as experience with AS400 essential.
Occasional exposure to weather conditions, fumes, and noise.
Reconditioning and/or body shop experience preferred