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Maintaining a work/life balance is the key to success.
Department learning opportunities and company-wide digital knowledge share.
Additional resources to support employees with families.
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Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Req ID: 2019-8609
Locations: Chesapeake, Virginia, United States
Job Type: Full-time regular
Responsibility to understand all facets of assigned programs and projects and should be able to consider client and Conduent issues at a strategic level
Responsible for the design, implementation and oversight of client relationship and programs
Ensure that client program goals and satisfaction levels are met
Oversee all activities and communication internally and externally act as single point of contact for Client
Make recommendations on how to raise the level of Conduent's service to our clients via process, people or technology capabilities
Primary Job Responsibilities:
Listen to all client requirements, needs and concerns and make efforts to alleviate them within contractual and organizational guidelines
Maintain and develop highest standards of client relations
Direct or indirect management of individuals
Oversee the designing and analyzing of reports in order to track trends and make strategic recommendations
Responsible for managing client expectations, internal/external deliverables, and project timelines
Oversee the management and coordination of tasks assigned to sales, operations, systems, training etc., within appropriate timelines
Oversee client invoicing and budgeting in coordination with Client Partner and Operations Lead
Assume SEA submission responsibility (specific to Pfizer)
What We're Looking For...
You're highly analytical, personable and a self-starter with an eye for detail and accuracy. People look to you to solve problems and dig deep into issues a roll your sleeves up and dig in mentality. You trust your own judgment and can clearly communicate your recommendations. You're a team player but can also work independently. You can handle tight timelines, work well under pressure and you know how to prioritize to get the most important stuff done first. You develop strong relationships with clients and across the organization and are able to influence others with your insights.
You'll Need to Have (Experience, Education, Certifications):
Pharmaceutical, healthcare experience required
Experience with implementation and management of large Patient Assistance and Hub programs extremely helpful
Bachelor's degree in related field or equivalent work experience required
9+ years related work experience
Superior client management experience with experience offering customized solutions and managing implementations for ongoing success
Project Management experience beneficial
Analyzed quantitative data and written reports -- Ideally, operational data
Microsoft Office Suite proficiency
Prepared presentations and visual data displays for performance indicators
Ability to strategize at a high level and implement analytical reports
Excellent verbal and written communication, listening and presentation skills
Demonstrated leadership abilities to effectively manage a cross-functional client driven team
Excellent interpersonal and rapport building skills with ability to quickly engage and build strong relationships
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.