Senior Manager, Client Management

Conduent Chesapeake , VA 23326

Posted 3 weeks ago

Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

Balance

Maintaining a work/life balance is the key to success.

Collaboration

Department learning opportunities and company-wide digital knowledge share.

Compensation

Competitive salaries.

Family Support

Additional resources to support employees with families.

Professional Development

Conduent offers programs to help advance the careers of our employees.

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Responsibilities

About Conduent

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Job Description

Req ID: 2019-8609

Locations: Chesapeake, Virginia, United States

Job Type: Full-time regular

Travel: 25%

  • Responsibility to understand all facets of assigned programs and projects and should be able to consider client and Conduent issues at a strategic level

  • Responsible for the design, implementation and oversight of client relationship and programs

  • Ensure that client program goals and satisfaction levels are met

  • Oversee all activities and communication internally and externally act as single point of contact for Client

  • Make recommendations on how to raise the level of Conduent's service to our clients via process, people or technology capabilities

Internal Partners:

  • Predominantly Works with Program Managers, Operations team, Sr. Leadership, Project Manager, HR and IT

Primary Job Responsibilities:

  • Listen to all client requirements, needs and concerns and make efforts to alleviate them within contractual and organizational guidelines

  • Maintain and develop highest standards of client relations

  • Direct or indirect management of individuals

  • Oversee the designing and analyzing of reports in order to track trends and make strategic recommendations

  • Responsible for managing client expectations, internal/external deliverables, and project timelines

  • Oversee the management and coordination of tasks assigned to sales, operations, systems, training etc., within appropriate timelines

  • Oversee client invoicing and budgeting in coordination with Client Partner and Operations Lead

  • Assume SEA submission responsibility (specific to Pfizer)

What We're Looking For...

You're highly analytical, personable and a self-starter with an eye for detail and accuracy. People look to you to solve problems and dig deep into issues a roll your sleeves up and dig in mentality. You trust your own judgment and can clearly communicate your recommendations. You're a team player but can also work independently. You can handle tight timelines, work well under pressure and you know how to prioritize to get the most important stuff done first. You develop strong relationships with clients and across the organization and are able to influence others with your insights.

You'll Need to Have (Experience, Education, Certifications):

  • Pharmaceutical, healthcare experience required

  • Experience with implementation and management of large Patient Assistance and Hub programs extremely helpful

  • Bachelor's degree in related field or equivalent work experience required

  • 9+ years related work experience

  • Superior client management experience with experience offering customized solutions and managing implementations for ongoing success

  • Project Management experience beneficial

  • Analyzed quantitative data and written reports -- Ideally, operational data

  • Microsoft Office Suite proficiency

  • Prepared presentations and visual data displays for performance indicators

  • Ability to strategize at a high level and implement analytical reports

  • Excellent verbal and written communication, listening and presentation skills

  • Demonstrated leadership abilities to effectively manage a cross-functional client driven team

  • Excellent interpersonal and rapport building skills with ability to quickly engage and build strong relationships

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.


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Senior Manager, Client Management

Conduent