Weber Shandwick San Francisco , CA 94118
Posted 3 weeks ago
Senior Manager, Client Experience
Job Summary
Weber Shandwick is looking for a Senior Manager, Client Experience, to join our Tech and Corporate practices on the West Coast. The ideal candidate has experience with and a passion for B2B comms, including B2B technology, with strong project and campaign management skills including experience managing workstreams and clients spanning offices and time zones. In addition, the candidate will bring earned media expertise to lead and support workstreams that lean heavily on proactive, creative storytelling.
Responsibilities:
Serve as a primary day-to-day client contact, provide tactical counsel, manage workflows, lead projects, and anticipate needs of the client and team
Serve as a key day-to-day player in the fast growing West Coast and North America technology practice in addition to contributing to the strength of the West Coast and North America Corporate practice.
Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders
Generate story ideas and topic angles, draft media relations materials, and pitch media to land earned coverage
Track status of account activities and take a lead role in proactively sharing updates with clients
Assist in account budgeting recommendations and ongoing tracking
Serve as a role model to team members and delegate tasks as appropriate while still remaining accountable for outcomes
Basic Qualifications:
BA or BS in communications or related field
6-7 years of related communications experience
Experience in the technology sector, ideally enterprise technology.
Ability to think critically about account work, ask questions as needed and effectively solve problems
Exceptional judgment when working with team members, client contacts and partners
Be a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programs
Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels
Strong time management skills and attention to detail
Ability to adapt quickly to changes
Demonstrates potential to lead multiple accounts and interact with senior level clients
Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization
Proficiency in Microsoft Office Suite, online services, and AP style writing is essential
Additional Qualifications:
Strong oral and written communication skills
Strong time management skills and attention to detail
Familiarity with Cision and other PR tools
Results-oriented
Team player
Self-starter who accepts "ownership" of their own work but can also take direction
The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
Medical
Dental
Vision
401k (with employer match)
Tuition Reimbursement
Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
MyDays - Flexible holiday schedules
Short-Term Disability
Paid Employee Family Leave
Family Building Benefit
[California] Salary range: $89,000 - $105,000
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
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Weber Shandwick