Senior Manager, Change Management

Covance Durham , NC 27701

Posted 3 months ago

Job Overview:

Covance is seeking candidates for a Senior Manager, Change Management. The Senior Manager, Change Management can be office based or home based in Princeton, NJ or Durham, NC.

The Senior Manger, Change Management will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change including changes to business processes, systems and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Sr. Manger will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Apply a structured methodology and lead change management activities via a tiered service model:

  • Identify and clearly articulate proposed change (current state/future state, scope, nature and vision)

  • Engage, coach and support leadership at all levels to ensure active and visible sponsorship

  • Facilitate and analyze initial assessments (Project Sponsorship/Governance, Project Stakeholders, Change Impact, Change Risks) for strategy and planning

  • Build out Change Management Strategy and associated action plan to address Training, Communications, Stakeholder Mgmt, Risk Mitigation, Sponsorship and Support)

  • Implement and/or oversee all aspect of Change Management plan

  • Facilitate Change Metrics definition, targets, collection and analysis

  • Manage and monitor change adoption (assess, review, remediate cycle)

  • Build and maintain effective foundational partnerships (i.e. Learning & Development to ensure effective Training Strategy and training deliverables, HR/Business for organization/staffing, IT for Technology support)


  • Bachelor's Degree (required)

  • A solid understanding of how people go through a change and the change process; experience with Prosci ADKARModel is a plus

  • Experience and knowledge of change management principles, methodologies and tools

  • Exceptional communication skills both written and verbal Exceptional facilitation skills

  • Ability to build assessments; analyze, report, and action on assessment data

  • Excellent active listening skills

  • Ability to clearly articulate messages to a variety of audiences

  • Ability to establish and maintain strong relationships and foster collaboration

  • Ability to influence others and move toward a common vision or goal

  • Flexible and adaptable; able to work in ambiguous situations

  • Resilient and tenacious with a propensity to persevere

  • Forward-looking with a holistic approach

  • Organized with a natural inclination for planning strategy and tactics

  • Problem solving and root cause identification skills

  • Able to work effectively at all levels in an organization

  • Must be a team player and able to work collaboratively with and through others

  • Acute business acumen and understanding of organizational issues and challenges

  • Familiarity with project management approaches, tools and phases of the project lifecycle

  • Change management certification or designation desired; Prosci Certification a plus


  • 5-10 years implementing Change Management for large scale, global transformational projects

  • Experience in the Pharmaceutical industry and/or CRO industry strongly preferred

  • Experience with HTML publishing

  • 3-5 years building and maintaining SharePoint sites to facilitate project collaboration and communications

  • 3-5 years writing content for and producing/building communications vehicles (i.e. Sharepoint Sites, Newsletters, Websites, Videos, Executive Briefings, Managerial Talking points, Presentations, Brochures, etc.)

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Senior Manager, Change Management