Marriott International Bethesda , MD 20813
Posted 1 week ago
Job Number 24072676
Job Category Human Resources
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
The Senior Manager, Change Management and Communications, is a key member of the Business Transformation Office team reporting directly to the Director, Change Management. This role is responsible for creating and executing change management and communications activities and deliverables for Marriott's various stakeholders, including but not limited to hotel General Managers, hotel associates and above property and continent leaders.
The primary focus of the Transformation Office over the next few years is on designing and delivering what is arguably the most complicated change in the company's history. This multi-year effort to transform Marriott's technology and business process ecosystem will enable Marriott to deliver on our vision to become the world's favorite travel company. The Transformation Office has been established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment.
This role, as part of the Transformation Office, will contribute to building upon our existing expertise and creating the structures and capabilities we need to successfully communicate MGP. This role will partner closely with colleagues throughout the entire Transformation Office - including, but not limited to, PMO, Deployment, XD + Business Process Design, and Continent Engagement. Success in this role requires strong critical thinking skills, strong writings skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.
Key responsibilities include:
MGP Change Management Execution: Partnering with the Director and team members both in the BTO and across the Company to develop the change management plan for impacted on-property associates and continent representatives of in scope hotels per community. Then, executing the plan and related deliverables to ensure clear and adequate change communications for the impacted audience.
MGP Change Communications: Drafting, editing and delivering communications for distribution via multiple media to stakeholders and audience groups from frontline associates to senior leaders, including but not limited to, written GM and hotel associate communications, Weekly Update and weekly MGP comms to Change Champions, website updates, webinar decks and scripts for Office Hours / Continent webinars, video scripts, podcast content, etc.
Partnering closely with the Deployment, Learning and Continent Engagement teams.
CANDIDATE PROFILE
Education and Experience
4-year degree from an accredited university; master's degree strongly preferred, AND
5-7+ years of relevant professional experience in related function that is writing intensive (employee or operations communications, change management, etc.), demonstrating progressive career growth and pattern of exceptional performance
Strong personal leadership, organizational, relationship-building, and negotiation skills
Outstanding formal and informal presentation skills
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Excellent written and oral communication skills
Experience developing clear, concise, and logically written business communications
Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
Ability to work effectively in a complex, service-intensive, deadline-driven environment
Ability to work with and influence cross-functional teams in a matrixed organization
Ability to build strong relationships to leverage information and insights across key groups
Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
Ability to be detailed oriented, while maintaining alignment with broader organization objectives
Ability to juggle multiple projects and many stakeholders
Basic project management skills
Ability to complete deliverables with high quality and up to established standards
Proficiency with Microsoft Word, Excel and PowerPoint applications
CORE WORK ACTIVITIES
MGP Change Management Plan and Execution:
Plans and executes the stakeholder and change impact analysis for impacted stakeholder groups
Partners with the Director and colleagues from the Transformation Office to create and execute a comprehensive change management plan and related deliverables for various stakeholders, primarily focusing on on-property associates
Executes the change management plan working closely with Continent, Deployment, Learning and other teams to meet defined success measures.
Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.).
MGP Change Communications:
Drafts, reviews, and delivers effective communications to various stakeholders, primarily focusing on on-property associates
Manages the intake of topics and sequencing of communications
Creates and delivers webinar and office hours content
MANAGEMENT COMPETENCIES
Leadership
Managing Execution
Building Relationships
Generating Talent and Organizational Capability
Learning and Applying Professional Expertise
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International