Senior Manager Business Operations

Johnson & Johnson is recruiting for a Senior Manager of Business Operations, to be located in Raritan, NJ (with consideration given to locations in proximity to a J&J office within the US.) This is a hybrid role; 3 days in office, 2 days remote.

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That's why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world's largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere.

Every day, our more than 140,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal-opportunity employer.

The Senior Manager of Business Operations role works with the Service Provider/s as well as internal resources on providing global oversight, management, and controls needed for reliable and effective network services with required cost transparency and customer happiness. This role will lead various aspects of financial management including budget responsibilities, Telecom Expense Management (TEM), Billing, Portfolio Operations, and the quoting/ordering processes for J&J's network services. This individual will focus on all aspects of budget management (Base Business, Managed Service Suppliers, and our TEM) within J&J, investigating opportunities for optimization, process improvement, and efficiencies amongst all parties we work and interact with.

Major Duties & Responsibilities

• Serve as the primary coordination point between IT Finance, corporate accounting functions, Managed Service Providers (MSPs), and the TEM Service for financial matters using specific knowledge of regional accounting principles, regulatory requirements, etc.

• Provide direction and coordination for financial planning and analysis related to the communications carriers. Ensure financial transparency to internal customers and sites. Approve actions for financial management and Billing.

• Implement procedures to complete sound quoting, ordering, and billing activities for carrier services, improving providers, as needed.

• Audit the adherence to the invoice validation and verification process including invoice review practices and maintenance of approval and payment status. Identify, validate, and track service credits and earn backs; establish and manage the process for periodic true-ups

• Implement processes and controls for integrating Portfolio Management into the overall base business budgeting process.

• Partner with IT Finance to establish and maintain budget and forecasting processes and mechanisms for the carrier spend.

• Partners with Regional Network Financial Managers regarding region-specific processes and providers.