Senior Manager, Business Operations

Hitachi Data Systems Austin , TX 78719

Posted 4 months ago

The Company

Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture and help drive our customers' data to meaningful customer outcomes.

The Role

We are seeking an experienced Manager of Business Operations to organize and oversee the daily operations of REAN Cloud, our Cloud Modernization business. This position will report into the Director of Operations. You will work to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for rather broad and thus requires a strong cross-functional understanding of various company processes. The ideal candidate must be competent and able to plan many kinds of operational activities. He/she must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success.

Responsibilities

  • Assist the Services leadership in developing and defining the broader strategy, roadmap and tactical execution plans necessary to achieve the organization's FY21 Digital business vision.

  • Assist the Services leadership team, working on a range of critical projects and issues from new growth initiatives and business models, to competitive intelligence, to investment priorities.

  • Plan and monitor the day-to-day running of business to ensure smooth progress

  • Engage staff from different departments and provide constructive feedback

  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

  • Manage inter departmental processes and coordinate activities with product, sales and operations to set the required Go to Market, enablement and sales execution efforts.

  • Review financial information and adjust operational budgets to promote profitability

  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics

  • Ensure that the division runs with legality and conformity to established regulations

  • Take lead on resolving competing priorities for the CTO and GSS leader to maintain focus on critical, high-value programs

  • Prepare leadership for EC and other executive updates on progress

  • Facilitate ongoing HR and other back-office requests with the REAN team to ensure required employee and customer satisfaction levels

Qualifications

  • 5 or more years of experience in business operations and/or other cross functional roles within the Tech industry

  • 2-3 years of management consulting experience with a Top-Tier firm preferred

  • Ability to collect and present lack of efficiency and effectiveness with data and visualization as opposed to anecdotal evidence is critical

  • Excellent organizational and leadership abilities

  • Outstanding communication and people skills

  • Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management

  • Ability to identify gaps and bottlenecks that impact employee and customer satisfaction

  • Proven ability to plan and manage operational process for maximum efficiency and productivity

  • Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands

  • Ability to apply context to the problem and find innovative and scalable solutions that make sense in the digital era as opposed to stick to old guard tricks and patterns that may have worked in massive bureaucratic organizations

  • Ability to understand the problem and define success criteria for a minimum viable solution and be agile in accomplishing goals as opposed to analysis paralysis in decision making

  • Ability to accept 80% as good enough but a continuous drive and motivation to improve and close gaps with a solid bias for action and not just motion

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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Senior Manager, Business Operations

Hitachi Data Systems