The Hilton portfolio of hotels is comprised of 17 industry leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, DoubleTree, Curio Collection, LXR Hotels and Resorts, Motto, Signia, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, and Hilton Grand Vacations.
What will I be doing?
As the Senior Manager, Brand Food and Beverage (F&B) Development - Americas, you will handle the Full Service, Luxury and Lifestyle brand categories, including alignment with brand standards, development of relevant and contemporary F&B concepts which are aimed at driving recognition of Hilton brands, improving the brands' Food and Beverage reputation and bringing value for owners in region.
More specifically, you will:
Evaluate F&B concepts for regional suitability and alignment with Brand Standards and make recommendations on placement within assigned projects.
Provide owners, asset managers, operators and relevant parties access and orientation to Hilton's online Food & Beverage Portfolio of concepts at http://hiltonfoodandbeverageportfolio.com/.
Brand advocate with owners and operators to existing F&B resources, tools and standard methodologies that position Hilton as "Easy to do Business with".
Conduct market research to ascertain regional suitability of concepts, comp set, target audience and economic factors.
Facilitate market entry of new Hilton Restaurant and Bar concepts and provides brand advice to owners, asset, managers and operators.
Handle Technical F&B Kitchen Design Plan reviews.
Provide Brand F&B support at initial launch and implementation of prototypical concepts at main locations and schedules regular post opening reviews with F&B Operations, BPS and operators.
Develop well-defined bespoke F&B concepts where required.
Provide concept support (when requested) to existing managed hotels with approved funds for CAPEX projects.
Present detailed F&B concept briefs for review by internal partners, including Food & Beverage Operations, Technical Services, Architecture & Design, and Brand Heads and their representatives as well to ownership, asset managers and their representatives either in person or via Web-Ex.
Ensure coordination and build relationships among key partners, including Brands, Hotel Operations, Technical Services, Architecture & Design, and Supply Management in support of F&B concepts.
Ensure regular communication and meetings with regional Directors of F&B Operations, BPS, brand leadership and other internal partners.
Advise ownership regarding suitable third-party brand partners after consultation with Director of Brand Food & Beverage and F&B Operations in region.
Update working schedules and task completion dates based on project deadlines and tracks progress.
Effectively balance projects and relationships with third party partners, including vendors, designers, consultants and concept partners.
Identify brand meaningful restaurant operators and concept partners and makes recommendations as required.
Handle departmental budgets with adjustments as necessary and ensures accurate tracking of disbursements.
Drive Quality, Consistency and Accountability within F&B Development.
Assist the Director, Brand Food & Beverage Development, with ad hoc and special projects as needed.
What are we looking for?
We are looking for visionaries, who are passionate about Food & Beverage influences on the greater customer experience and who love to have the opportunity to create improvements to F&B products. We believe success in this role will demonstrate itself through the following attributes and skills:
Creative thinkers, who objectively assess actionable recommendations from systems, product, and marketing information
Persuasive communicators, who will positively influence Hilton's partners and who will communicate effectively and with diplomacy at all levels
Detail oriented teammates, who prioritize, keep a cool head under time constraints, and effectively balance concurrent demands
Matrix-navigation skills among large and complex organizations with a commitment to meet deadlines
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Five (5) years working in the Food and Beverage industry
Three (3) years of management experience
Two (2) years managing partner and vendor relationships
Knowledge of Food & Beverage operations, supervisory aspects, service techniques, current Food & Beverage trends and concepts
Kitchen and Bar Plan Review experience, understanding equipment Layouts and Schedules to maximize productivity and operational efficiencies
Functional experience in Bluebeam or other plan review software to effectively communicate changes to design and equipment schedules
Proficiency in Microsoft Word, Excel, PowerPoint and Adobe Acrobat
Travel - up to 30%
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
BA/BS Bachelor's Degree
Degree in Culinary, Interior Design or Food & Beverage Management
Creative, design, or advisory related work experience in Food and Beverage
Experience managing across regions: US, Canada, Mexico, South and Central America
Bilingual: English and Spanish
What will it be like to work for Hilton?
Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!