Primary contact for senior management and/or the executive in the joint development and implementation of strategic business directions, ensuring consistency in the delivery of superior service as defined in the strategic business plan and operational plan, and service level agreements (SLAs) and/or business partner agreements (BPAs). Accountable for managing partnerships with other business units, business partners and suppliers and service providers to maximize the delivery of services while containing overall costs and managing the business units resources effectively. Provide overall leadership in the development and execution of the Product Operations (PO) strategic plans in support of the organizations objectives and key initiatives.This role will meet strategic, operational and financial objectives within a twelve- to twenty-four-month time horizon.
KEY AREAS OF ACCOUNTABILITY
Product and Process Management
Risk and Control
Business Performance Management
Product and Process
Management Act as the key interface with line of business (LOB) partners for processing services for their area of specialty.
Develop and implement proactive strategies that maximize the efficient use of the business units resources.
Ensure the availability, delivery, timeliness and accuracy of all supported services.
Develop and maintain excellent relationships with internal business partners, external customers and LOB senior management. Establish and maintain governance over processes that contribute to operational effectiveness.
Maintain a broad understanding of all major changes to the LOB and to PO businesses that have the potential to impact service.
Provide leadership with other members of the senior management team to deliver effective execution of all services to meet productivity, quality service and business plan goals.
Risk and Control
KNOWLEDGE AND SKILLS
University degree/college diploma or equivalent work experience
12 years of related experience
10 years of management experience
Knowledge of standard desktop applications used by the business unit
Expert knowledge and understanding of the business unit's key products and services, processes and controls
Expert understanding of the business unit's risk and regulatory requirements
Advanced knowledge of the business unit's transaction fulfillment procedures
Advanced knowledge of departmental systems and applications
Expert knowledge of process and/or project management
Advanced understanding of external customers' business, services and organization
Expert strategic visioning
Expert fiscal and budgetary management skills
Advanced project management skills
Expert problem-solving and analytical skills
Expert decision-making skills
Expert prioritization skills
Expert customer service and relationship management skills
Expert managerial leadership skills
Expert risk management skills
Expert planning skills (re finance, resource, strategy, business)
Advanced negotiation skills
Expert conflict management/ resolution skills
Expert change management skills
Advanced facilitation/ presentation skills
Advanced communication skills
We're here to help
At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do helping people is in our DNA. For 200 years we have thought about the futurethe future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmoharriscareers.com.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.