Nextera Energy, Inc Houston , TX 77020
Posted 7 days ago
NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.
Position Specific Description
Do you want to make a positive impact by ensuring that our operations department is firing on all cylinders and our customers are satisfied? Join NextEra Energy Resource's retail energy division focused on maximizing customer satisfaction through optimal billing and transaction management performance. This role is responsible for all billing and transaction management for mass markets within the operations function. The role will have 3-4 direct reports.
Location(s): Houston, TX or Atlanta GA
Job Overview
The Sr. Manager of Billing and Transaction Management
Job Duties and Responsibilities:
Ensure all customer invoices are generated in a timely and accurate manner
Manage all aspects of the day-to-day billing and transaction management process to ensure all metrics are achieved and customers are satisfied
Act as liaison between internal and external teams to accomplish all billing and transaction management strategic initiatives
Set the strategic direction for the department and work with direct reports to achieve that vision
Resolve issues real time and with little direction
Real time analysis of invoices to identify issues and correct then in a timely manner
Management of billing vendor to resolve issues and implement solutions to improve performance
Achieve all billing and transaction metrics (e.g., unbilled, timeliness, accuracy, etc.)
Management of utility relationships and interact with utility to solve problems when necessary
Oversight of the utility sync process to ensure customer details are accurate in billing system
Responsibility for enrolling customers on time and accurately
Responsibility for the MarkeTrak process
Management of all EDI transactions to ensure they are processed correctly
Conducting data analysis and deep dives to support the business
Ensure function has the appropriate controls to proactively identify issues before they arise
Managing complex projects with cross-functional team members
Preparing and communicating updates and recommendations through PowerPoint and excel
Achieve all cost targets for the billing and transaction management team
Other operational support duties as assigned
The most valuable skills for success in this role will be:
Demonstrated ability to solve complex problems with deeply thought-out solutions
Strong written communication and executive presentation skills
Strong billing, transaction management and retail energy acumen
Ability to thrive in a diverse environment with ever changing needs
Self-starter who takes responsibility for project outcomes
High level of comfort with fast-paced and constantly evolving environments
Intellectually curious individual who can learn new topics quickly
Analytical with strong attention to detail
Highly organized and deadline driven individual
Expertise in Microsoft PowerPoint and Excel
Preferred Qualifications
Experience leading a retail energy billing and/or transaction management function
Master's or advanced degree
Job Overview
Nextera Energy, Inc