Sodexo is seeking an experienced Environmental Services Senior Area General Manager for Erlanger Medical Center located in Chattanooga, TN. The Erlanger Health System (https://www.erlanger.org/About ) is a multi-hospital system with several campuses based in Chattanooga the Erlanger Baroness Campus, T.C. Thompson Children's Hospital at Erlanger Campus, Erlanger North Campus, Erlanger East Campus and Bledsoe Hospital. Erlanger is the 9th largest public hospital in the United States and has been recognized four consecutive years as "Chattanooga's number one hospital" by U.S. News and World Report..
The selected candidate must have stellar customer service skills as the client/patient experience is crucial to this role. Must have strong leadership and proven management skills as this position requires a take charge, hands-on individual that is easily able to lead, develop, train and transition employees. Must have very strong financial and budget responsibility experience. Solid knowledge of Sodexo ES Systems and processes including driving HCAHPS, FOSS, CARES, TRAKKAR, UOS, GOLD CHECK, ENGAGE and Black Light inspections. High energy for fast paced environment. TRAKKAR and Black Light inspection experience is strongly preferred.
The ideal candidate will possess excellent written and verbal communication skills and a passion for driving and improving the patient experience. The Senior Area GM will need to implement Sodexo programs, policies and procedures while managing 220 FTEs and management team of 14 in the Environmental Services and patient Transport Departments. This position will report directly to the Client Executive.
this position has relocation assistance available
Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.Key Duties- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.
Develops business plan and budget w/each account GM that supports the System and District goals Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.
Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.
Maintains Quality & Company Standards reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.
Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.
Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention
Qualifications & Requirements
Basic Education Requirement
Bachelor's Degree Basic Management Experience
5 years Basic Functional Experience
5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.