Senior Manager, Application Development
American Signature Inc. believes everyone has the right to a well-furnished life. Our customers embark upon their personal style journey everyday their adventure. We commit to providing an easy and fun furniture shopping experience.
The primary purpose of the Sr. Manager, IT App Dev position is to lead a team in the planning, estimating, prioritizing and delivering projects, enhancements and maintenance of applications within the Customer-Facing IT portfolio. The Customer-Facing App/Dev team supports multiple teams and applications that touch all ASI storefront, Delivery, Customer Care, Marketing and Media employees.
The primary focus is to transform the digital experience for our employees - through our customer point-of-sale solution, delivery routing app, and web integration efforts. It is critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This role is accountable for the strategy, evaluation and implementation of technology solutions that support the enterprise's employee experience for all customer-facing platforms.
This individual will develop and mature processes, communicate successes, and instill a continuous improvement culture.
As the Senior Manager, Application Development, you will:
Cultivate Team Growth and Continuous Improvement
Accountable for administrative management of 5-10 IT professionals
Evaluate in real time, current commitments vs. new opportunities and streamlined work shifts
Interacts directly with the client and support team members across the IT organization
Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA
Tasked with understanding all the operating policies and procedures for the enterprise
Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed
Manage Business Relationships
Establish and maintain strong business relationships with both senior and operating level business leaders
Stay abreast of business strategy, goals, objectives and operational performance
Educate business partners on roles, responsibilities, processes and deliverables required to ensure effective delivery of new technology solutions
Accountable for gaining and maintaining alignment of delivery success criteria with business partners
Escalates issues, risks, and changes in a timely, structured manner
Effectively Communicate & Support Change
Establishes routine communication cadence with key business stakeholders while owning process breakdowns and associated remediations
Act as the point of contact and facilitate the work request demand and prioritization process
Engage and ensure effective delivery of business deliverables and tasks with business partners for delivery of technology solutions
Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review
Optimizes the business user experience through feedback and lessons learned
Translates business objectives clearly and develops team strategies to support
Support Continuous Process Improvement
Understand and provide recommendations for improvement of business processes by leveraging existing IT capabilities, identifying improvements to existing IT capabilities and define new strategic IT capabilities
Identifies processes gaps and builds capabilities to grow, transform and ultimately optimize team
Be a Thought Partner (i.e., engage with Business Owners/Business Process Development)
Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions
Reports on metrics, service levels, and KPIs to illustrate continuous improvement
Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider teams
Accountable for ensuring technology solutions comply with architectural standards
Demonstrate Exceptional Leadership
Decision making responsibility within the discipline and escalates any issues which cannot be resolved to the Senior Director Application Development
Define, prioritize, allocate resources, track and provide status reporting of work assignments
Coaches, trains, while explaining the process to team and allows then to illustrate proper behaviors
Hires a high-caliber team that delivers maximum results
Embody our values of Serve Others and Own It. You will:
Be a team member that Serves Others: You get enjoyment from seeing other people succeed, you put team goals first and you display strong people skills, such as empathy, selflessness and active listening.
Be someone who Owns It: You take ownership and responsibility for our shared success and you proactively identify and solve problems.
The ideal candidate will meet the following requirements:
Bachelor's degree; or equivalent combination of education and experience
10+ years application development team management
5+ years in retail industry experience
Understanding of AS/400 is a plus
Strong fundamental understanding of waterfall software development life cycle
Comfortable interfacing with all levels of leadership/executives
Ability to present complex technical concepts effectively, both verbally and in writing, to audiences at various levels and understandings
Track record of servant leadership; serving others and putting team goals first
Proactive approach to identifying and solving problems
Adaptability / flexibility to changing market forces and shifting priorities
Experience with establishing and reporting on project and service level metrics
Proven team leadership skills with resource planning, delegating, estimating, prioritizing work and team development
Proven ability to maximize the potential of employees via coaching and focused development
If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.
Value City Furniture