Senior Manager Agile Coach

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Agile Coach - Team and Train lead conducting training and coaching efforts within CVS Health Digital's Agile Transformation Office (ATO), primarily focused on trains (team of teams) and team agility. Team and Train Agile coaches participate in crucial conversations, help teach others strong facilitation techniques, and guide team and train leaders to find the best path for success. The Agile Coach must be a strong leader and advocate for the adoption of Lean-Agile methodologies and be enthusiastic about agile practices and their benefits. The coach partners with peers and functional leads to help improve operational health for a given set of teams. They are an important part of identifying where help is needed, and how best to bring Digital's resources to bear to solve it. Includes reviewing & interpreting operational health metrics (i.e., flow, maturity, proficiency), identifying where help is needed, and then informing the action plan and tracking results. The Agile coach is a trusted advisor for teams and leaders on the Agile Release Train (ART), a team of teams (50-125 people) that plan, commit, develop, and deploy software together to deliver significant value to Digital's end customers.

What You Will Do

• Consult with leaders on the design requirements for the Agile implementation plan to guide teams through the transformation process

• Coach and mentor teams on Agile methodologies to provide the foundational structure and support for scrum projects

• Coordinate agile ceremonies and team meetings to ensure effective collaboration, communication and progress tracking

• Counsel agile teams on techniques to identify and address impediments and foster a culture of continuous improvement

• Create strategies to integrate transparency and visibility into project progress reports to manage team and stakeholder expectations

• Design and develop industry leading training and workshops to educate teams and stakeholders on agile frameworks (Scrum, Kanban, or Lean) and practices

• Develop actionable insights from key performance indicators (KPIs) that reflect Agile success factors (team performance, and progress)

• Develop the agile transformation plan to leverage technology, implement agile methodologies, and modify the current state of the organization

• Direct geographically distributed teams on collaboration and communication tools such as instant messaging platforms and video conferencing tools to enable seamless communication

What We Expect of You

• Mentor and coach teams and individuals (including junior coaches) in a transformation from waterfall to Agile by reinforcing principals learned through training and guide behavior towards adoption of Lean-Agile principles and practices. Be a servant leader that supports Agile coaching activities across teams and trains to quickly create spheres of influence. Relentlessly improve overall application of Scaled Agile Framework (SAFe) in partnership with Solution and Portfolio Coaches within the Digital ATO. Provide thought leadership and apply real life experience to support teams and trains in meeting their goals and relentlessly improving

• Lead and facilitate various training and workshop sessions for colleagues at all levels of the organization, aimed at introducing and sustaining department-wide adoption of Lean-Agile methodologies, driving forward the agile principles of CVS, DDAT (Digital, Data, Analytics and Technology) and Digital's. Willingness to travel up to 5-10%

• Lead agile assessments related to team and train maturity, assist in developing agile improvement backlogs, assisting team and train leaders in maturing their agile and lean execution skills as teams of teams

• Expert facilitator of Agile ceremonies, difficult conversations, and other critical meetings large and small, including large PI planning sessions, feature workshops, design thinking workshops, etc.

Required Qualifications

• 7+ years of IT industry experience
• 5+ years of experience working with Lean/Agile methodologies in a large organization
• 3+ years of experience with collaboration tools such as Jira, Rally, Confluence/SharePoint, etc.
• 3+ years of previous experience as a Scrum Master, Release Train Engineer, Development Manager or Agile Coach

Preferred Qualifications

• SAFE Program Consultant (SPC) Certification

• Scrum Master or Release Train Engineer (RTE) Certification

• Experience coaching a transformation to Agility

• Experience within a customer-centric environment with user-facing complex software solutions

• Previously taught SAFe or Scrum Alliance courseware

• Experience training others in facilitation skills

• Expert verbal and facilitation skills; Strong written communication skills

EDUCATION:

• Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$124,372.50 - $247,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/29/2024

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.