Senior Manager, Advanced Data Analytics And Insights

Job Description:

Position Description:

Extracts and analyzes complex information from large structured and unstructured datasets using data mining/modeling, Natural Language Processing (NLP), and Machine Learning (ML) techniques. Develops and drives strategic analytical initiatives to optimize internal operations. Proactively anticipates and predicts clients' needs and future behaviors using data, analytics, customer research, and Artificial Intelligence (AI) solutions. Navigates across a wide range of data sources and systems to deliver analytic and visualization capabilities that enable business partners to transform data into impactful insights using industry-leading analytics approaches (database/digital analytics and data visualization tools).

Primary Responsibilities:

• Elicits, captures, and interprets customer problems from multiple perspectives across projects or within multiple programs.

• Establishes and project manages analysis plans for multiple complex work streams.

• Provides systems analysis on an Agile team across business units.

• Transforms large volumes of data into impactful insight on digital interactions, customer feedback, call transcripts, customer profile attributes, and transactions for highly complex projects.

• Authors and shares impactful insights to inform business decisions.

• Provides recommendations on areas of opportunity to improve customer experience by analyzing cross-channel engagement, transactional, and behavioral data.

• Provides technical leadership in model evaluation, tuning, and performance to ensure the operationalization and scalability of scientific techniques.

• Champions innovative technology solutions to resolve complex business problems.

• Mentors junior team members.

• Acts as a primary liaison for business units to resolve various project/technology issues.

• Establishes full project life cycle plans for one or more complex projects.

• Develops and implements techniques or analytics applications to transform large amounts of raw data into meaningful insights .

• Visualizes, interprets, and reports large, complex data findings.

• Creates complex dynamic data reports.

Education and Experience:

Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and five (5) years of experience as a Senior Manager, Data Analytics and Insights (or closely related occupation) performing data analytics and customer insights in the financial services, healthcare, or technology industry.

Or, alternatively, Master's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience as a Senior Manager, Data Analytics and Insights (or closely related occupation) performing data analytics and customer insights in the financial services, healthcare, or technology industry.

Skills and Knowledge:

Candidate must also possess:

• Demonstrated Expertise ("DE") performing data cleaning and modeling on raw data (customer, behavioral, and geographic) from relational databases, using SQL and Python; creating advanced visualization modules; and automating and updating dashboards using Qlik Sense and Power BI.

• DE interpreting needs requirements within an Agile environment to identify existing gaps in data availability; and articulating roadmaps and prioritizing the migration of structured and unstructured data from SQL, flat files, and API sources using ETL tools (SSIS and Azure Data Factory) to be made available in data warehouses (Azure Data Lake and Snowflake) for analytical purposes.

• DE designing and implementing digital measurement strategies, reporting, and analytics -- adding or modifying features to improve customer experiences -- to drive business decisions and recommendations, using Adobe Analytics, Pendo, Adobe Target, and ContentSquare.

• DE providing analytical support to uncover emerging customer pain points using disparate customer data (digital interactions, customer feedback, call transcripts, customer attributes, and transactions) to translate information into executive-level insights (PowerPoint and Excel) and inform key business strategies related to digital marketing, customer acquisition/servicing, new product launches, and experience enhancements.

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Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.