Senior Management Engineer Program Development (Hybrid - Troy, MI) - Populance

Populance (powered by Henry Ford Health) is a population health service company that works to improve health outcomes of individuals and the community, deliver a differentiated experience for patients, providers, and employees, and empower its care teams with advanced analytics and clinical best practices.

GENERAL SUMMARY:

The Senior Management Engineer is responsible for the facilitation of multiple large department improvement efforts and applies a variety of improvement methodologies (including design thinking, agile, advanced analytics, human factors engineering, Lean) and group management techniques to support individuals and teams through improvement initiatives. Works collaboratively with leadership to increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel. Prepares reports and recommendations for management and coordinates implementation whenever possible. This individual may provide continuous improvement training, education, and works closely with other team members to meet education needs at all levels throughout the institution. May supervise tasks of Student Analysts. Flexibility, innovation, and creativity are necessary characteristics of the successful candidate. Individual is expected to continuously learn and apply new continuous improvement methodologies, and to spread successful innovation through the institution.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Develops a project scope document and project plan including the gathering of information, estimates of resources required, estimated timeline for completion, background, project objectives, description of proposed approach, deliverables, and a client communication plan.

• Identifies core processes for end-to-end focus and applies the use of the HFH Model for Improvement, incorporating the use of PI tools (Lean, Six Sigma, TOC, etc.) when appropriate.

• Conducts effective and thorough research, data gathering, and develops analysis plan in collaboration with the analytics team.

• Leads improvement initiatives using Lean, Six Sigma and other problem-solving methods.

• Learning to employ a combination of problem-solving approaches (analytical, research, creative, facilitative), frameworks, and methodologies to target problems.

• Organizes, validates and analyzes data to generate appropriate analytics for problem solving approaches.

• Leads multiple projects through entire life cycle including large dept. projects; works with manager/leaders to manages customer expectations and socializes ideas to gain buy-in (socialization).

• With minimal assistance on assigned projects, drives implementation of critical business metrics & ongoing end-to-end process reviews including:

• Identify key processes and their indicators;

• Establish baseline metrics;

• Report through financial and business review process; and,

• Develop and maximize improvement plans.

• Provides expertise using basic change management tools and methods to ensure successful and sustainable implementation of improvements.

• With support from a more senior performance improvement resource, (e.g., Principal, PM, Manager, Director) coaches & mentors team members and process owners to utilize a defined PDCA process improvement methodology, incorporating PI methods that ensure the use and appropriate interpretation of data for decision making.

• Effective in multi-mode communications that are timely, accurate, culturally sensitive and appropriately tailored to the audience and situation.

• Conducts written and oral project updates for senior management and other leaders.

• Provides expertise using basic change management tools and methods to ensure successful and sustainable implementation of improvements.

• Guides/coaches team members on different leadership communication approaches - provides insight and feedback on presentation style, communication skills, and tailoring message for specific situation.

• With support from a more senior Transformation Consulting resource, coaches & mentors team members and process owners to utilize a defined PDCA process improvement methodology, incorporating methods that ensure the use and appropriate interpretation of data for decision-making.

• Actively seeks opportunities for self-improvement through self-awareness and feedback.

• Developing skills that help provide assistance and serve as a resource to departments and business units in identifying, planning and implementing improvement initiatives, aligned to System goals.

• Uses change management tools and methods to ensure successful and sustainable implementation of improvements

• Able to establish trusted partnerships through credibility, reliability, connection, and presence that promote current and future collaboration, issue resolution, and innovation.

• Collaborates effectively with multiple levels in the organization and with external parties (e.g. vendors) as needed.

• Provide expertise and tools to managers, leaders, etc. to develop and sustain process improvements.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree required.

• Minimum of two (2) years of experience required. Equivalent industry training and experience preferred.

• Ability to manage, simultaneous assignments with potentially conflicting priorities and deadlines.

• Ability to be flexible and adaptable while still meeting goals and due dates.

• Experience applying problem solving approaches.

• Growing base of analytical/technical, facilitative, and process improvement tools/knowledge.

• Strong knowledge of effective data gathering techniques.

• Ability to thrive in a matrixed working environment.

Additional Information

• Organization: Healthy Populations

• Department: Program Development

• Shift: Day Job

• Union Code: Not Applicable